Parts Support Manager

Sandvik Mining is looking for a Manager, Strategic Parts Forecasting and Parts Planning Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.The Strategic Parts Forecasting and Parts Planning Manager will be a hybrid role requiring in the Denver, CO office or Smyrna, GA office.Key Responsibilities:The Strategic Parts Forecasting and Parts Planning Manager is responsible for overseeing all functions supporting the sales of spare parts for Load & Haul, Underground Drilling, Surface Drilling, and Rotary Drilling. This includes short- and long-term planning, strategic inventory management, lifecycle costing, logistics support, and optimizing inventory as part of net working capital. As a member of the Parts & Services (P&S) Management Team, this role contributes to both strategic direction and operational leadership of the U.S. organization.This role ensures parts availability while minimizing stock levels and supporting overall aftermarket strategy and business performance.Lead parts demand planning activities and implement processes to optimize inventory levels while ensuring supply availabilityProvide lifecycle modeling and forecastingProactively identify and manage parts availability risks and gapsCollaborate with customers, sales teams, portfolios, and supply chain specialists to develop forecasts for major componentsDevelop and communicate KPI reporting internally and externallyLead, coach, and develop a team of supply chain planning specialistsSupport strategic planning aligned with Parts & Services (P&S) and broader Sandvik strategiesDrive forecasting and planning for new fleet introductions and customer growthSupport targets related to revenue growth, on-time delivery (OTD), inventory turnover, and working capitalEnsure compliance with Sandvik safety policies and applicable regulationsMain ResponsibilitiesCustomer SupportLead and develop supply chain planning specialists to deliver effective demand plans using customer and fleet dataSupport sales teams with parts forecasting aligned to customer maintenance plansEnsure adherence to Sandvik inventory policies before customer commitmentsIdentify and address inventory policy deviations with appropriate escalation and corrective actionsSupport development and execution of customer inventory agreements (OTD, stock levels, consignment management)Act as escalation point for parts-related queries within the assigned marketCollaborate with customers and internal teams to improve forecast accuracy and parts availabilityProvide regular performance reports (weekly, monthly, quarterly)Own key customer metrics, including OTD, inventory levels, and obsolete stockDistributor ManagementOrganize and participate in quarterly service-level review meetingsAlign with distributor stakeholders on quarterly objectives and initiativesDrive execution and continuous improvement projectsDeliver performance dashboards for top distributors (OTD, fill rate, order fulfillment)Demand & Inventory PlanningMonitor and adjust inventory levels for critical components based on fleet dataDrive continuous service level improvements with logistics and product portfolio teamsSupport aftermarket parts availability and escalation processesAssist with product launches, phase-outs, and new equipment introductionsOptimize parts distribution and logistics strategiesCoordinate stock movements across network locationsManage warehouse operations, stock audits, and reportingOversee freight and delivery performanceManage consignment stock across the U.S. marketRecommend and maintain optimal stock levelsRecommended Spare Parts & Cost ModelingMaintain centralized Predictive Operating Cost (POC) modelsManage Recommended Spare Parts Lists (RSPL) repositoryValidate RSPL and POC data with stakeholders to ensure alignment with KPIs and financial targetsCross-Functional CollaborationProvide training on supply planning tools and systems (e.g., Aurora, Power BI)Communicate inventory strategies, plans, and performance across divisionsCoach teams on planning processes and RSPL usageDevelop executive-level summaries and reportsContribute to strategic plans for services and capital equipment growthEnvironment, Health & Safety (EHS)Promote a strong safety culture aligned with Sandvik’s EHS visionEnsure compliance with all safety policies, procedures, and regulationsIdentify and report hazards, unsafe behaviors, and incidents promptlyTake responsibility for personal and workplace safetyMinimum Qualifications:Bachelors’ degree or equivalent 5 years business experience with an additional 5 to 10 years experience directly in aftermarket or supply chain management, with a minimum of 7 years in a leadership role / people management roleStrong proficiency in ERP systems and MS OfficeSubject Matter Expertise in building analytical modelsPreferred Qualifications:Power BI ExperienceCompetencies in the following areas:Strategic thinkingExcellent analytical and problem solving skillsProven leadership in high-demand environmentsHigh customer focus and relationship building skillsAbility to be successful in a cross-functional team environmentFlexibility and willingness to travel as neededLocation: Denver, CO or Smyrna, GACompensation Range: Salary for this role is expected to be in the range of $119,000 to $150,000, and is eligible for an additional bonus.Work authorizationMust have the legal right to work in the United States on an indefinite basis without employer sponsorship.(Please note: temporary work authorizations, including OPT, do not meet this requirement.)This position will be posted a minimum of 5 days, or until filled.Benefits:Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.How To ApplyFor immediate consideration, please apply online at www.home.sandvik/careers to the Strategic Parts Forecasting and Parts Planning Manager position R0092737.Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.