Virtual Medical Receptionist

Company DescriptionHolistic Practice Management provides comprehensive support services tailored to small, independent, and alternative healthcare facilities. Our offerings include secretarial services, administrative support, website design, management, hosting, marketing, billing, and more. We specialize in serving practitioners like naturopathic doctors (NDs), licensed acupuncturists (LAc), chiropractors (DCs), nutritionists, counselors, and holistic MD offices. Our mission is to empower healthcare professionals by handling essential operational tasks, allowing them to prioritize patient care.Role DescriptionWhen a patient calls, we’re the first point of contact. If that call isn’t handled well or quickly, that patient usually doesn’t call back. They book somewhere else.This role exists to prevent that.What the job actually isWhen you're scheduled, you are the front desk.You’ll handle 20–40 patient calls in a 4-hour shift, often back-to-back. You’re expected to answer quickly (within 3 rings, 95%+ of the time), communicate clearly, and keep things moving without dropping details.There isn’t downtime during busy periods. This requires full attention for the entire shift.What that means in practiceYou need a fully quiet, private workspace with no interruptionsYou cannot be managing childcare or other responsibilities during shiftsYou need reliable internet and a solid computer setupYou need to be comfortable being measured and coached on performanceRole detailsPart-time W-2Typically 15–25 hours per weekDaytime business hours$16/hourPaid training (but it’s a fast ramp... most people feel comfortable in weeks 2–3)Who this tends to work well forPeople with stable daytime availability and a professional home setup — for example:parents with kids in schoolsemi-retired professionalspeople looking for structured, consistent part-time workQualificationsStrong skills in Appointment Scheduling and Receptionist DutiesProficiency in Phone Etiquette and effective communicationKnowledge of basic medical terminology and willingness to quickly become familiar with medical office operationsExcellent organizational skills and attention to detailAbility to work independently in a remote work environmentPrevious experience in a receptionist or medical office role is a plusBilingual skills are an asset but not requiredWho this does not work forAnyone needing full-time incomeAnyone trying to combine this with other responsibilities during work hoursAnyone looking for flexible, “work when convenient” arrangementsBefore you continueBe honest with yourself:Can you commit to being fully present, uninterrupted, and immediately available for 4+ hours at a time, multiple days per week?If yes, go ahead and apply.If not, this won’t be a good fit.If you want more context on how we work:https://holisticpracticemanagement.com/