Customer Success Technical Manager

A company is looking for a Customer Success Technical Manager to oversee technical issue resolution and product documentation for hospital customers. Key Responsibilities Diagnose and resolve reported customer issues, developing technical solutions and communicating results Proactively manage open issues, keeping customers informed on status and timelines Write and maintain technical documentation, including user guides and troubleshooting references Required Qualifications 5+ years of experience in a software engineering or technical customer-facing role Ability to diagnose and resolve software issues independently Experience communicating technical information to non-technical stakeholders in healthcare settings Experience working across engineering, product, and clinical teams Strong written communication skills for producing clear technical documentation