Vice President of Residential Expert Center

Vice President of Residential Expert CenterAbout the CompanyCompany delivers integrated clean energy solutions—combining consulting, program delivery, products, & design/build expertise.Industry Electrical/Electronic ManufacturingType Privately Held, Private Equity-backedFounded 1994Employees 501-1000CategoriesIndustrials & Manufacturing Electrical Consulting & Professional Services Energy Electricity Oil & Gas Utilities & Waste TreatmentSpecialtiesEnergy Efficiency Program Design Energy Efficiency Program Implementation Energy Consulting Energy Engineering Energy Efficiency Training and Education Workshops and Grid OptimizationBusiness ClassificationsB2B EnterpriseAbout the Rolehe Head of the Residential Expert Center is a strategic and operational leader responsible for building, scaling, and continuously improving the centralized operational backbone supporting the Residential Programs.This role leads functions that can be standardized and optimized to drive consistency and economies of scale across program delivery, including QA/QC, program start-up, business operations and reporting, workforce planning, and operational excellence.Serving as a key partner to the President of the Residential Business, this leader drives performance by disseminating best practices, coaching Managing Directors, and ensuring programs meet operational, financial, and performance KPIs. The role also stewards the Management Operating System (MOS) and supports enterprise OKRs.The ideal candidate is a Lean expert, strong operator, and proven people leader capable of leading large, distributed teams while driving transparency, accountability, and performance. Essential Duties and ResponsibilitiesStrategic Leadership & Operational ExcellencePartner with the President to drive operational and financial performance Lead development and execution of the Residential MOS, ensuring cadence and accountability Champion Lean and continuous improvement practices Build scalable processes and frameworks to drive consistent performanceExpert Center LeadershipLead a centralized team (~150 employees) across QA/QC, operations, reporting, and workforce planning Develop scalable organizational structures and high-performance culture Drive engagement, accountability, and alignment through changeProgram QA/QC & PerformanceOversee quality frameworks ensuring compliance and performance standards Implement dashboards and tools to identify and resolve issues early Act as escalation point for program risksProgram Start-UpLead centralized program launch efforts with standardized playbooks and tools Ensure smooth transition from contract award to steady-state operationsBusiness Operations & ReportingOversee reporting systems, dashboards, KPIs, and data governance Provide visibility into program performance, risks, and opportunities Standardize SOPs and operational workflowsWorkforce PlanningDevelop workforce strategies aligned to demand and program needs Build forecasting models tied to volume, seasonality, and performance Provide insights into staffing and financial impactsCoaching & Best PracticesCoach Managing Directors on performance management and operational discipline Develop and implement best practice playbooks Align centralized and field operationsCross-Functional LeadershipPartner with Technology, Finance, HR, and Business Development Support program scoping, startup, and enterprise initiatives Contribute to strategic planning and OKR tracking Position RequirementsEducation and Experience12+ years of leadership experience in operations or program delivery Strong Lean/continuous improvement expertise (certification preferred) Experience leading large, distributed teams (100+ employees) Proven success building operating systems, dashboards, and performance frameworks Experience in energy efficiency or similar industries preferredSkills and AbilitiesStrong operational and strategic thinking Proven ability to scale teams and optimize workflows Effective leader with strong communication and influence skills Data-driven decision maker comfortable with KPIs and forecasting Ability to navigate ambiguity and drive adoption of change Commitment to diversity and inclusionAdditional RequirementsValid driver’s license Willingness to travel up to 40%Travel Percent Less than 10%FunctionsStrategy Data Management/Analytics General ManagementSkillsLeadership required Lean required Continuous Improvement required Data And Analytics required Energy Efficiency required Strategic Thinking required Communication required