Developer Success Engineer
Application Engineering - Developer Success Engineer / Crypto ServicesAustin, TX (preferred)Our Enterprise Software Client's Crypto Services team is seeking a Developer Success Engineer to join its App Engineering team. Help internal developers onboard to complex cryptographic services by refining design requirements, guiding teams through self-service resources, and improving documentation and tooling.Monitor communication channels, triage questions, and connect developers with resources. Eliminate friction for developers using data-driven insights to drive process improvements, documentation updates, and tooling enhancements.Expectations:• Identify and resolve onboarding friction points.• Develop internal tooling, libraries, and workflows that reduce support requests.• Triage issues and collaborate with engineering teams.• Guide development teams on design patterns and resources.• Create and refine technical documentation and self-service resources.• Measure and report key success metrics.• Drive integration of Crypto Services into frameworks and workflows.• Develop expertise in applied cryptography and secure protocol design.• Provide protocol recommendations based on risk-based thinking.• Follow team and Crypto Services engineering standards.Qualifications:• Proficiency in Java, including software architecture, API design, and debugging.• Exceptional communication skills to simplify complex technical concepts.• Proactive self-starter with strong systems thinking.• Experience with observability and monitoring tools (e.g., Splunk, Grafana).• Ability to support teams from junior engineers to senior management.• Ability to context-switch between tasks with minimal direction.Preferred:• Experience enabling developer success through tooling, documentation, or platform enhancements.• Understanding of security principles, PKI, mTLS, key and certificate management, and distributed systems.• Familiarity with Go, Python, or Shell scripting.• Experience with cryptographic applications (HSM, encryption, data tiers).• Previous roles in developer experience, platform engineering, or developer tools.• Exposure to regulated environments or privacy-sensitive applications.• Contributions to self-service platforms, onboarding automation, or developer portals.Advanced JavaCryptographic conceptsCustomer FocusDistributed SystemsEncryption/DecryptionFull Stack-JavaJavaNetworking and Communication Protocols (SFTP/HTTPS/SSL)OpenSource DevelopmentSoftware EngineeringSplunkUnix/BashVerbal CommunicationWeb Application Security and CryptographyWritten Communication