Interface Analyst

Open Position: Interface AnalystReports to: Manager, InteroperabilityLocation: RemoteAbout Us:At HST Pathways, we’re passionate about transforming healthcare. Our innovative software empowers surgery centers to provide care that’s not only more cost-efficient but also leads to better outcomes for patients. Backed by Bain Capital, we’re a profitable, fully remote SaaS company that’s growing quickly and entering an exciting new stage of expansion. With that growth comes opportunity—for us, our customers, and the people who join our team. What We’re Looking For:We’re looking for someone who is authentic, inspiring, and motivated to grow. You’re a quick learner who enjoys working in a fast-paced, evolving environment. You value diversity and inclusion and want to be part of a company that puts people first. Our values resonate with you, and you’re ready to embody them in your daily work.In this role, you’ll roll up your sleeves and take on a high-volume workload with energy and enthusiasm. You are data-driven and results-oriented, but you also know the importance of building strong relationships and contributing to a positive team culture. Most importantly, you’re excited about the chance to make an impact—not only within our company but also in the broader healthcare community we serve. Why Join Us:At HST Pathways, you’ll find more than just a job — you’ll find a place to grow, contribute, and belong. We offer the flexibility of remote work and the stability of a well-backed, profitable company. You’ll collaborate with talented teammates who are passionate about healthcare innovation and committed to each other’s success.Responsibilities: As part of the Interoperability department, the Interface Analyst serves as a technical support resource responsible for maintaining and supporting interfaces between surgery center clients, their business partners, and the HST platform. Interfaces are critical to client success and require ongoing monitoring, troubleshooting, and coordination across teams. This role supports interface installations during implementations and post-go-live, follows established project plans, and ensures the stability, accuracy, and reliability of live integrations. Provide day-to-day technical support for live interfaces, including monitoring, troubleshooting, and resolving interface-related issuesInstall, support, and maintain interfaces for surgery center clients and their business partnersManage and prioritize interface-related support requests and incidents in a fast-paced environmentAnalyze interface errors, logs, and data flows to identify root causes and implement resolutionsCoordinate with internal product, development, and support teams to resolve complex or escalated issuesWork directly with client IT teams and HST vendors to gather configuration information and support interface testingSupport interface validation and functional verification during implementations and post-implementation changesAssist with quality assurance testing for interface products in collaboration with product and development teamsDocument interface installation procedures, troubleshooting steps, known issues, and process updatesIdentify recurring issues and opportunities to improve interface support processes and implementation efficiencyQualifications:2–3 years of experience in technical support, information technology, computer systems, or a related fieldWorking knowledge of interface and integration concepts, including HL7, APIs, databases, client-server architecture, querying tools, and communication protocolsExperience troubleshooting application or system-level issues in a production environmentBasic to intermediate SQL experience preferredExperience supporting Mirth or other healthcare data engines is a plusKey Professional Skills and Abilities:  Strong technical troubleshooting and analytical skills with a customer-focused mindsetExcellent verbal and written communication skills when working with clients, vendors, and internal teamsAbility to manage multiple support requests, prioritize incidents, and meet response-time expectationsStrong documentation skills with attention to detailAbility to work independently while collaborating closely with a cross-functional teamEducation and Experience:  Bachelor’s degree preferred with three or more years diversified technical support experience in a corporate environment  Associates or Technical School degree with five or more years diversified technical support experience in a corporate environment Team Culture + Values:One Team: We win together, support each other, and share credit. Inclusion: We respect differences and welcome every voice. Transparency: We’re open, honest, and clear about our goals. Agility: We move fast, test ideas, and learn as we go. Empathy: We listen, care, and anticipate others’ needs. Growth Mindset: We stay curious, keep learning, and aim to improve every day. Proactivity: We act thoughtfully, own outcomes, and bring our best selves to work. Perks & Benefits:Remote work environmentHealth benefits paid for employeesFlexible Paid Time Off Policy11 company holidays per yearPaid parental leave401K with matching contributionsLearning and development allowanceA diverse, inclusive, and fun team!HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.