Benefits Manager

Are you a leave and compliance expert ready to lead? We're a technology-driven company headquartered in Richmond's West End, and we're looking for a strategic, people-first Leave Manager to own and elevate our leave of absence and accommodation programs.Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.This is a high-impact leadership role for someone who thrives at the intersection of compliance, employee experience, and operational excellence. What you will be doing: As our Leave Manager, you'll provide strategic oversight of all leave and accommodation programs: FMLA, ADA, short- and long-term disability, workers' compensation coordination, and applicable state and local leave laws. You'll lead a team of leave specialists and serve as the go-to expert for complex, escalated cases across the organization. Key responsibilities include: Leading, coaching, and developing a team of leave specialists while setting clear performance expectations and supporting professional growth Overseeing end-to-end leave administration — from eligibility determinations and medical certification management to intermittent leave tracking and return-to-work coordination Partnering with Legal, HR Business Partners, and business leaders to ensure policy compliance and a consistent employee experience Monitoring federal, state, and local legislative changes and translating them into updated policies, processes, and practices Analyzing leave trends and metrics to identify risks and drive continuous improvement\ Managing third-party leave and disability vendor relationships, ensuring accuracy and service excellence Collaborating with HRIS and Benefits teams to maintain data integrity and reporting accuracy Maintaining confidential medical documentation in full compliance with legal and company requirements Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field (advanced degree or HR certification xywuqvp — PHR, SPHR, SHRM-CP/SCP — a plus) 3+ years of progressive experience in leave administration, compliance, or benefits, with hands-on FMLA, ADA, and state leave law expertise Prior experience leading or managing a team strongly preferred Deep knowledge of federal, state, and local leave and accommodation regulations Proven ability to manage complex cases, assess risk, and make sound, compliant decisions Strong written and verbal communication skills with the ability to influence leaders at all levels Strong analytical, organizational, and problem-solving instincts Proficiency in Microsoft Office Suite and HRIS/leave management systems