Implementation Consultant

DescriptionAbout CivicPlusAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.Your ImpactAs an Implementation Consultant I, you will guide customers through successful project delivery from kickoff through launch. This role is responsible for managing timelines, coordinating with customers and internal teams, facilitating communication throughout the project lifecycle, and helping customers confidently adopt CivicPlus solutions within scope, budget, and expected timeframes.What You’ll DoManage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departmentsComplete project scope documentation, create timelines, and help keep projects moving toward original timeline expectationsLead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solutionOversee setup and configuration of software or systems to align with the client environmentManage small to medium-sized product-specific contractsPerform or coordinate add-ons as needed by productDemonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectivelyParticipate in product improvement and review initiativesMaintain a high-level understanding of how CivicPlus products work togetherSupport a strong customer experience throughout all project phases to drive successful delivery of assigned projectsWhat We’re Looking ForHigh school diploma or equivalent1 year of applicable experienceProduct-specific certifications may be required upon hireAbility to work at a computer and monitor, sitting or standing, for extended periodsAbility to travel efficiently across a large geographic territory up to 10%. Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related informationAbility to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectivesAbility to speak and present to individuals or groups on technical subjects related to the roleWhy CivicPlusOwn the customer journey from implementation through launch and make a measurable impact on client success. Build a well-rounded skill set through a mix of project management, consulting, training, and solution configuration. Gain cross-functional exposure across CivicPlus teams and products while contributing to continuous product improvement. Compensation And BenefitsEstimated Salary Grade: $54,100 - 75,700Anticipated Hiring Range: $55,000 - $60,000The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week. Potential Variable Pay: Based on set goalsBenefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more. Our Hiring ProcessIntroductory call with Talent AcquisitionInterview with the Hiring ManagerPanel Interview with CivicPlus team members, including an interview project activityReference CheckOfferNote: The process may vary slightly depending on the role.Additional InformationCivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition teamAt CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience—while keeping human judgment, collaboration, and accountability at the center of what we do. Equal Opportunity CommitmentCivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.