Student Accounts Clerk

Job Title: Student Accounts ClerkReports To: Student Account ManagerPosition Type: Full-Time, 12-MonthFLSA Status: Salaried, ExemptRemote Work: UnavailableOVERVIEW: Under general supervision, the Student Accounts Clerk will provide administrative support for the Business Office including answering phones and assisting with walk in clients.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Performs cashiering and refunding functions for student accounts.* Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations.* Provide quality customer service to all customers, co-workers, students, faculty, and staff.* Receipt student account monies on a daily basis with quality customer service and professionalism.* Receipting and reconciling credit cards and online payments daily.* Process, print and mail student account statements.* Maintain knowledge of legal collection guidelines and student privacy act.* Post on-campus transactions to student accounts.* Post scholarship transactions to student accounts.* Post Financial Aid awards to student accounts.* Process refund report for Pell, SEOG, student loan or general refunds due to change of schedules.* Set up charges/refunds each semester before enrollment starts.* Maintain charge/refund and misc. charge tables in Campus Anyware.* Process Add/Drop Forms on a daily basis.* Process all third-party billings, including Florida Prepaid.* Monitor delinquent report, make calls and send notices on a monthly basis.* Transfer of in-house collections to collection company as needed.* Process write-offs as needed.* Process 1098T forms each year, and file with government.* Receipt monthly collections payments and reconcile collections accounts.* Finalization of student bills each semester.* Flushing of students not finalized each semester.* Distribute student refund checks.* Assist with the preparation of yearly audit.* Meet attendance expectations as required for position.* Answer calls and route calls as needed to ensure that client receives accurate information.* Respond to emails sent by parents and/or students.* Monitor, order and maintain an adequate amount of office supplies.* Assist student workers as needed with day-to-day duties.* Process returned mail.* Other duties as assigned or as become evident.COMPETENCIES:* Ability to read and comprehend basic instructions while carrying out those functions received in written, oral and schedule form.* Ability to effectively respond to both internal and external stakeholders.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals.* Ability to pay attention to detail.* Ability to utilize good interpersonal communication skills.* Ability to remain professional at all times during stressful situations.* Ability to work independently and in teams.* Ability to prioritize and organize work to meet deadlines.* Ability to follow confidential procedures.* Ability to operate office equipment.COMPUTER SKILLS:* Proficient ability to use Microsoft Office software to include Excel, Access, Word, and Outlook.* Proficient ability to use Business Office databases and software, including but not limited to Campus Anyware, MIP, and Nelnet.* Ability to use electronic mail software to include Microsoft Outlook.* Ability to use multiple internet browsers.PHYSICAL DEMANDS:* While performing the duties of this job, the employee is regularly required to sit a normal seating position for extended periods of time.* While performing the duties of this job, the employee is regularly required to reach by extending hand(s) or arm(s) in any direction.* While performing the duties of this job, the employee is regularly required to spend a considerable amount of time using their hands to write, handle, control, or feel objects.VISION REQUIREMENTS:* Ability to see within normal parameters.WORK ENVIRONMENT:* This position works in an environment with a moderate noise level and interruptions.SUPERVISORY RESPONSIBILITIES:* This job has no supervisory responsibilities.EDUCATION, EXPERIENCE, and TRAINING:* High School Diploma or General Education Degree (GED) and a minimum of 2 years of related experience. Associates Degree preferred.Please complete the online application for employment found at http://www.sa.edu/about-us/emplovment-opportunities.St. Andrews is a member of the Association of Presbyterian Colleges and Universities and an Affirmative Action/Equal Opportunity employer. www.sa.edu