eXpert Care Desk, Concierge - (REMOTE)

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.Who is eXp?Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!What You Will DoProviding white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company.Frontline support for the ticket systemCross-trained in all areas of onboarding & after onboardingProvide white-glove service to the agentsAnswer inquiries in IntercomFollow up with NPS detractorsOther Accountabilities as AssignedHow You Will Grab Our AttentionHigh school diploma required or equivalent years of applicable experience0-2 years experience Associate's degree preferredIf you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply! What EXp ProvidesFully remote environmentPaid Time Off401k with 4% match (immediate vesting)Robust Medical, Dental, & Vision benefitsCompany provided equipmentMonthly Technology StipendFSA & HSA with employer contributionsStock option grantHealth & Wellness incentives100% Paid Parental LeaveEEO StatementWe believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.