Resort Central Reservations Agent

Job DetailsDescriptionAre you passionate about hospitality and providing exceptional guest service? The Kennebunkport Resort Collection (KRC) is seeking a Central Reservations Agent to join our dynamic team supporting a collection of unique and highly-rated hotels and restaurants.As a Central Reservations Agent, You'll Be The First Point Of Contact For Guests Looking To Book Stays Or Dining Experiences Across Our 10 Boutique Hotels And 7 Award-winning Restaurants In The Kennebunk And Kennebunkport, Maine Area. You'll Also Assist With Reservations For Our Partner Properties Under EOS Hospitality, IncludingIsla Bella Beach Resort – Marathon, FLTranquility Bay Beachfront Resort – Marathon, FLThe Perry Hotel & Marina – Key West, FLWequassett Resort & Golf Club – Harwich, MAResponsibilitiesCreates and accepts hotel and restaurant reservations for all KRC properties from all channels, such as telephone, email, PBX, Internet, and other third-party sites following standard and protocolResponds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfactionResolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriateCommunicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.Accepts and executes gift certificate ordersComplies with all reservation related safety, security and financial procedures, hotel policies and standards of conductWorks harmoniously and professionally with co-workers and supervisors.Communicates with sales department and property managers regarding group bookings, creating and managing group blocks, inputting rooming lists, creating billing patterns, etc.Attend departmental meetings and training sessions as required.Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.Comply with all time and attendance policies.Comply with all uniform, dress code, and appearance standards.Assist the Reservations Manager with additional assigned tasks and projects.Ability to communicate with other coworkers and staff in a positive, efficient, and friendly manner.Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.Available and willing to work flexible hours based on business needs, including regularly scheduled weekends and holidays.Key Skills & Experience RequiredProven history of excellent customer service, sales, and communication skills – both verbal and writtenPrior hotel front desk or reservations experience. Good understanding of lodging operations; reservations, guest service etiquette, etc.Ability to work onsite for required shifts as scheduledExudes a positive, team-focused attitudeAvailable and willing to work flexible hours based on business needs including regularly scheduled weekends and holidays.Demonstrates strong communication, organizational, and problem-solving skills.Expresses sincere enthusiasm for the role and passion for guest services.Strong time management. Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with interruptions.Proficient with computers and Microsoft Office suite functions.About Kennebunkport Resort Collection: The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The DoryKRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees. Employer-subsidized medical, dental, and vision insuranceCompany-funded $25K in complimentary life insurance and $1K/mo. in disabilityOptional Disability, Life and AD&D, Critical Illness, and Accident Insurance optionsAdditional Health & Wellness benefits including prescription and gym membership discountsGenerous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accrualsFlexible and understanding work-life equalityFamily Matters Program of 3+ months paid parental leave for new parents401k employer match, up to 4% of salaryCompetitive wages with ongoing market analysis with annual performance evaluations and compensation adjustmentsDiscounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locationsFood and Beverage discount of 50% Off at EOS Hospitality portfolio locationsGold Card annual complimentary restaurant allowance for managersDiscounted lodging rates from New England Inn & Resort Association partnersPathways for growth and professional development including training and tuition reimbursementRelocation assistance to temporary employer housingIncentive opportunities for both hourly and managerial rolesSupportive, open workplace cultureCompany-funded Employee Assistance Program for life and mental health resourcesWhy Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.Ready to learn more? Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.