Front Office Manager

Responsibilities Oversee daily front‑desk operations, ensuring excellent guest service, smooth check‑in/out processes, and efficient reservation and inquiry handling. Supervise front‑desk staff, handle guest concerns, maintain hotel policies, and optimize front‑office operations to enhance guest satisfaction. Ensure all procedures align with hotel policies and brand standards. Maintain accuracy of guest records, billing and payment processing. Oversee cash‑handling procedures, deposits and billing accuracy. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule and supervise front‑desk associates. Address and resolve guest complaints and special requests promptly and professionally. Qualifications Bachelor's degree in hospitality management or related field (preferred). 3-5 years of experience in front‑desk or hotel operations, with 1-3 years in a supervisory role. Experience with property‑management systems and hotel reservation software (preferred). Excellent customer‑service and conflict‑resolution abilities. Strong leadership, communication and problem‑solving skills. Ability to work flexible hours, including weekends and holidays. Compensation $80,000.00 - $85,000.00 EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr