JFS Aide

Position Overview Under direct supervision from Job and Family Services Supervisor, Job and Family Services Manager or higher level administrator performs receptionist and clerical support services by interviewing applicants for public assistance to determine type of assistance desired and refers applicant to appropriate personnel and performs variety of clerical tasks related to completion and maintenance of case records which includes taking photographs of customers for purpose of identification cards and issuance of entitlement documents and determining eligibility for emergency assistance and entering and retrieving data via computer systems. Minimum Qualifications and Requirements High school diploma or equivalent and three (3) months experience in customer service plus three (3) months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program; OR alternative, equivalent evidence of the minimum class requirements. Supplemental Information Driving Requirement: Must maintain a current, valid United States driver's license with an acceptable driving record. Training and Development: N/A