Cloud Support Engineer

Job Description:Job Title: Cloud Support EngineerLocation : Seattle, WA (3 days/week onsite- Hybrid)Type: ContractNeed locals for this position H1 also can apply for this. USC and GC will not be workable on C2C.Must : AWS Cloud Architect Associate certification or equivalentJob OverviewBasic Purpose:The Cloud Support Engineer is responsible for administration of key SaaS platforms and frontline operational support of Parametric’s AWS hosted cloud environment, including Monitoring, Identity and Secrets Management, Backups, Recovery, and Incident Response.This role provides frontline operational support for Parametric’s cloud environment, including over 100 production AWS applications and critical SaaS platforms. The engineer partners with Cloud Platform Engineering, Development, Security, and Site Reliability Engineering teams to deliver secure, scalable, and highly available cloud solutions while supporting ongoing business growth and the migration of legacy data center workloads to AWS.Primary Responsibilities:Provide Tier 1/Tier 2 cloud infrastructure support, incident management, and request fulfillment for Parametric’s Cloud infrastructure supporting 100+ production AWS applicationsAdminister Parametric SaaS platforms (Snowflake, MongoDB Atlas, Confluent Cloud), including platform onboarding, access management, monitoring, security guardrails, and support for audit and risk remediationSupport day-to-day production operations across AWS and SaaS platforms, ensuring availability, stability, and adherence to operational standardsMonitor support queues and respond to Cloud incidents, service requests, and operational escalationsSupport Identity and Access Management across AWS and SaaS platformsImplement centralized observability and monitoring for supported platformsPerform Cloud backup and recovery operations for production applicationsAssist with implementation and enforcement of Cloud Security policies and guardrailsCreate and maintain Terraform Infrastructure-as-Code (IaC) for platform configurationSupport audit and regulatory activities, including evidence collection, control validation, and remediation trackingSupport Parametric’s data center migration to AWS, including operational onboarding of migrated applications and post-migration stabilizationCreate and maintain documentation related to cloud operations, support processes, and platform configurationsMentor junior team members on secure Cloud Operations practices and IaCStay current with industry trends and drive continuous improvement in cloud operationsJob Requirements:AWS Cloud Architect Associate certification or equivalent3+ years’ hands-on AWS Support experience6+ years hands-on experience in Information Technology rolesStrong knowledge of Terraform, Python, and source control (Github)Knowledge of Identity and Access Management technologies and best practicesExperience with Agile methodologies and tooling (Jira)Familiarity with cross-cloud monitoring solutions (DataDog preferred)Cloud Incident Management experience and ability to participate in on-call rotationExperience with backup and recovery tooling (AWS Backup preferred)Experience working in Linux/UNIXStrong written and verbal communication, documentation, and organizational skills, with the ability to operate effectively both independently and within a team