Technical Support Analyst 3

Technical Support AnalystThis is a 3-day per week role for a total of 24 hours per week for three months. The position will then transition to a permanent Wage (part-time) position while remaining at 24 hours per week. Assessing, maintaining, supporting district technology, including hardware, software, systems, and upcoming technology initiatives. Ensures reliable operations, provides technical assistance, and supports the planning and execution of technology-related projects.Key ResponsibilitiesTechnology Needs AssessmentEvaluate district needs for hardware, software, systems, and upcoming technology projects.Track current and future initiatives, issues, concerns, and action items.Technical Support & TroubleshootingProvide technical assistance for applications, hardware, and system-related issues.Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.Systems Maintenance & DocumentationDocument, maintain, upgrade, or replace hardware and software systems.Maintain accurate district asset inventory records.Procurement & SecurityReview and recommend procurement of information technology equipment.Maintain required security controls over software and related systems.User Support & Technology GuidanceAdvise users on available technologies that support business needs.Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.Issue EscalationEscalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.Additional Experience (Preferred)Experience supporting office relocations, including server moves and telephone setup.Experience initiating or supporting Electronic Health Records (EHR) implementation.About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Group Accident/Critical Illness Insurance Life Insurance 401 (K)