Merchandising Specialist

About the CompanyAdvanced Inhalation Rituals – AIR is a leading innovator in the premium shisha, hookah, and tobacco accessories industry. Our mission is to redefine the ritual of social smoking through craftsmanship, innovation, and compliance excellence. From hookah brands to next-generation and lifestyle products, AIR combines tradition with technology to deliver elevated consumer experiences across global markets. The Americas operate across the U.S., Latin America, South America and parts of the Caribbean serving both B2B and B2C channels with a focus on quality, integrity, and growth. Our team is driven by an entrepreneurial spirit and a commitment to operational excellence, collaboration, and continuous improvement. At AIR, you’ll join a fast-growing company where innovation meets culture, and where every team member contributes to shaping the future of modern inhalation rituals.About the RoleAIR is seeking a Merchandising Specialist to support the execution of on-site merchandising and promotional activities for our ecommerce websites. This role plays a key part in maintaining an accurate, engaging, and commercially effective digital experience ensuring the right products, content, and campaigns are presented to the right audiences at the right time.The Merchandising Specialist will be responsible for building and maintaining product listings, category structures, homepage modules, and promotional banners within Magento. This individual will collaborate cross-functionally with Marketing, Category Management, and Sales to bring campaigns, launches, and assortments to life online.ResponsibilitiesSite Merchandising & Content ExecutionBuild and maintain product listings, ensuring accuracy in images, descriptions, attributes, and pricing.Configure and update category structures, navigation menus, and filters across both ecommerce sites.Support execution of homepage updates, promotional banners, and seasonal campaign placements.Implement cross-sell and upsell strategies within key categories to drive conversion and AOV.Ensure site content is aligned with promotional calendars, product launches, and commercial priorities.Campaign & Promotional SupportPartner with the Digital Merchandising & Experience Manager to execute on-site elements for campaigns, promotions, and new product launches.Coordinate with Marketing and the Email Agency to align creative assets and messaging across channels.Monitor campaign execution and troubleshoot any site or asset issues to ensure timely, accurate updates.Quality Assurance & Site HealthConduct regular audits of product data, imagery, links, and category placements to ensure a flawless customer experience.Validate product availability, pricing accuracy, and promotional display across both desktop and mobile experiences.Identify and correct issues that impact search, filtering, or conversion performance.Cross-Functional CollaborationWork closely with the Category Manager to onboard new products and categories efficiently.Collaborate with the B2B Commercial team to align on promotions and bulk-buy offers.Provide feedback to developers and IT on site enhancements, functionality issues, and optimization opportunities.Reporting & Continuous ImprovementTrack key merchandising metrics such as product availability, click-through, and conversion.Share insights on product performance and customer browsing behavior to inform category and promo strategy.Support testing and optimization initiatives to improve UX and onsite engagement.QualificationsEducation: Bachelor’s degree in Business, Marketing, or related field preferredExperience: 2-4 years of experience in ecommerce merchandising, site operations, or digital content management. Hands-on experience with Magento (or similar eCommerce CMS) required. Familiarity with PIM systems, basic HTML, and digital asset management workflows.Required SkillsStrong attention to detail and commitment to accuracy.Solid understanding of ecommerce merchandising principles and user experience.Highly organized with the ability to manage multiple campaigns and deadlines.Strong communication and collaboration skills across departments.Proactive problem-solver with a continuous improvement mindset.What Success Looks like in this RoleSuccess in this Role: Flawless, timely execution of promotions, product launches, and merchandising updates.Consistent accuracy across all product and category content.Smooth coordination between marketing, category, and sales teams during campaigns.Contributing to measurable improvements in conversion, engagement, and overall site performance.