Senior User Experience (UX) Researcher

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.• Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance• Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices• Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.• Experience building successful product design based on research.• Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research• Experience building alignment with stakeholders.• Experience leading design for a product, platform, or service.• Experience with iterative or agile development methodologies.• Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.• Skill - 10 + years of total IT experienceTwo or more years of UX experience, with a focus on building and designing products, platforms, or services at scale.Required2Experience delivering technology for HHS or Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs).RequiredDeep technical subject matter experience in User Experience (UX) Research and User Centered Design practicesRequiredExperience building successful product design based on researchRequiredExperience across the full UX design spectrumRequiredExperience building alignment with stakeholdersRequiredExperience leading design for a product, platform, or serviceRequiredExperience with iterative or agile development methodologiesRequiredExperience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.