Senior CX Transformation Consultant - AI & Omnichannel

A leading consulting firm in Charlotte is seeking a Senior Consultant or Principal Consultant to enhance customer experience through contact center transformation. The role requires 3-5 years of consulting experience, project management skills, and an understanding of AI applications in service delivery. You'll collaborate with diverse teams to implement innovative solutions, ensuring measurable outcomes and quality delivery. The position promotes a hybrid work environment with competitive benefits and salary up to $142,000. J-18808-Ljbffr