Enterprise Account Manager

At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose.As an Enterprise Account Manager, you will own and grow a portfolio of existing customers, focusing on retention, expansion, and long-term account development. This role is centered on building strong relationships, identifying growth opportunities, and ensuring customers realize ongoing value from Summit's solutions.This is a role for individuals who are energized by account ownership and long-term growth, where maintaining and expanding recurring revenue directly impacts both customer success and earning potential.You'll partner closely with customers to understand their evolving needs, identify opportunities for expansion, and guide them through solution enhancements over time. Success in this role comes from proactive engagement, strong account planning, and the ability to balance retention with growth.What You'll Do:Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed servicesMaintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunitiesIdentify and drive upsell, cross-sell, and service expansion opportunities within existing accountsOwn renewal strategy and execution, ensuring retention and long-term account stabilityPartner with internal teams to align solutions with customer needs and prioritiesMonitor account health, usage trends, and risk signals to proactively address churn and contractionMaintain accurate forecasting and pipeline visibility for expansion opportunitiesWhat You'll Deliver:Strong net revenue retention and growth across your portfolioExpansion of recurring revenue through upgrades, add-ons, and new servicesHigh customer satisfaction and long-term account stabilityClear account plans with visibility into risks, opportunities, and next stepsConsistent achievement of retention and growth targetsYou'll Thrive in This Role If You:Are comfortable owning long-term customer relationships and revenue outcomesAre motivated by performance tied to both retention and expansion of revenueTake a proactive, structured approach to account planning and growthCan identify expansion opportunities and confidently position additional solutionsBalance strong relationship management with a focus on revenue outcomesStay organized and disciplined across multiple accounts and prioritiesBonus Points:Experience in account management within infrastructure, cloud, or managed servicesStrong understanding of recurring revenue modelsExperience driving expansion within existing customer basesAbility to navigate technical conversations and solution positioningThe way you approach the work in this role matters. At Summit, our core values show up in how we make decisions, work together, and support our customers.We build the infrastructure that keeps businesses running. We need people who take that seriously, and have fun doing it.Our core values:Empower our peopleConstant elevationCustomer firstFocus on outcomesEmbrace curiositySummit offers a total rewards package designed to support you at work, at home, and everywhere in between. Here's a quick look at some of what's included. Your recruiter will walk you through all the details, and a few extras we didn't list here.Flexible Time Off (yes, really)Health, Dental, and Vision Insurance - with HSA/HRA options401(k) with 4% employer matchLife Insurance and Short and Long-Term Disability coverageFree employee colocation and cloud accountA fun, casual work environment where you can be yourselfCompensation & Earnings PotentialThis role is designed for individuals who are motivated by both retaining and growing revenue within an existing customer base. Compensation includes a performance-based component tied to net revenue retention and account growth, rewarding both stability and expansion.With clear targets and accelerator opportunities tied to performance, strong account management and expansion efforts directly translate into increased earnings.This role includes a base salary within the range of $54,000 - $68,000, with a portion of total compensation driven by performance. We aim to make offers that feel fair, forward-looking, and reflective of what you bring to the table, and where you want to grow.Internal candidates may see a different compensation package based on their current role, pay history, and progression at Summit. Same thoughtful approach, just with a bit more context.Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.