Full Time Year-Round Banquet Captain

Job SummaryYou will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for leading the Banquet team on all banquet functions, including set-up, service, and breakdown. You will use the freedom to go beyond to turn guest interactions into moments of magic.The Banquet Captain is a leadership role responsible for elevating service standards, mentoring supervisors and staff, and supporting operation excellence across all banquet functions. This position bridges execution and management, ensuring consistency, accountability, and a luxury level guest experienceResponsibilitiesOversee multiple events or complex programs simultaneouslySupport scheduling, staffing strategy, and labor efficiencyPartner with banquet leadership on daily operations, priorities and execution strategyConduct preshift meetings and ensure team preparedness across all positonsMentor and develop team members including supervisors, servers, bartenders and housemenLead daily walkthroughs to ensure all event spaces meet luxury expectationsEnsure accuracy of billing, consumption, and event reportsIdentify operational gaps and implement solutions in real timePerson of contact for service challenges or guest concernsCollaborate with culinary and planning team for event executionLeadership ExpectationsSets the tone for the team with professionalism, urgency, and accountabilityDevelop team members through coaching and real time feedbackOperates with a “big picture” mindset while still execution detailsHolds the team to elevated luxury service standards consistentlyAssist in training programs, onboarding and ongoing team developmentDrive accountability for BEO Accuracy and execution, Billing and consumption alignment, Service standards and presentationsGreat communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.Knowledge of POSA qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.Needed AttributesEmployees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.