Cash Exception Processor

Description Job Title: Cash Exception Processor Job Code: MS0155 Summary This position performs all duties involving cash exception processing to ensure accurate cash posting and minimization of losses in revenue while maintaining good customer service and compliance with Sarbanes-Oxley, Internal Audit and utility commission regulations. This group provides services to the Columbia Distribution companies. Principal Duties and Responsibilities Investigates and resolves routine and complex cash processing problems Timely and accurately responds to customer cash inquiries Courteous and profession customer service Reconciles of out-of-balance situations in the cash handling area Expeditious correction of customer accounts Coordinate and process all cash handling activities involving accepting, receipting, balancing and processing payments accurately and in a timely manner Reconciles multiple bank statements for all Columbia Companies Analyzes any overages and shortages and takes the appropriate corrective action Timely investigation and correction of bill payment problems as received via contact center customer inquiries, other internal customers, banking institutions, and various other outside payment service vendors Maintains close working relationships and acts as liaison with internal finance and IT personnel, banking institutions and outside payment vendors in efforts to research and resolve problem situations with payments, deposits, reports and transmissions Receives and stores all processed payment coupons on CD and associated DIS cash reports and transaction listings Retrieves necessary data to correct all out-of-balance conditions and resolve customer inquiries Analyzes and maintains all reports and statistics associated with cash processing and cash operations Prepares and complies data, statistics and support to various internal departments, such as gas transportation, cash management, information technology, finance, legal and auditing Researches and assures the correction of rejected payments from various vendors Correctly processes customer checks returned according to various reasons Investigates and corrects payment program problems Compiles and prepares daily cash reports and assures daily office balancing Other duties as may be assigned including cross-functional training and work assignments in other Meter to Cash functions Required Qualifications for Position High school diploma or equivalent Cash handling experience Knowledge of DIS Experience working with MS Word and Excel Strong analytical and math skills Ability and willingness to learn new technical skills such as new computer applications and a wide variety of procedures/regulations Ability to prioritize work assignments Strong written and oral communication skills Experience/knowledge of general banking and accounting procedures Experience working in a team environment Demonstrated investigation and problem solving Strong commitment to detail and accuracy Basic computer skills Preferred Additional Qualifications for Position Minimum of one (1) year cash processing experience (e.g. tellering, accounts receivable) Experience reconciling bank statements Minimum of one (1) year experience working with DIS Disclaimer This description is not designed to be a complete list of all duties and responsibilities required of the position. Work Authorization Authorized to work in the United States without requiring sponsorship. Inclusion & Diversity Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. By applying, you may be considered for other job opportunities. Safety Statement Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits. Salary Range: $44,200.00 - $61,900.00 Posting Start Date: 2024-09-17 Posting End Date (if applicable): 2024-09-25 Please note that the job posting will close on the day before the posting end date. Summary This position performs all duties involving cash exception processing to ensure accurate cash posting and minimization of losses in revenue while maintaining good customer service and compliance with Sarbanes-Oxley, Internal Audit and utility commission regulations. This group provides services to the Columbia Distribution companies.