Concierge Specialist

Job description: Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com. *Responsibilities:* * Handle high-volume inbound/outbound calls. * Assist customers and route calls appropriately. * Schedule appointments and follow up with customers. * Update customer information in CRM systems. * Provide excellent customer service and follow compliance procedures. *Requirements:* * *Spanish/English bilingual required* * High school diploma/GED * Strong communication and listening skills * Basic computer and data-entry skills * Customer service/contact center experience preferred * Flexible availability, including evenings/weekends. By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo\_self\_identification/ Pay: $19.50 - $20.50 per hour Application Question(s): * Are you fluent in both Spanish and English? * Do you have call center/customer service experience? * Do you have experience handling high-volume inbound/outbound calls? * Are you available to work evenings, weekends, and holidays when required? Work Location: In person