IT Director

We are seeking a skilled IT Support professional to join our team. The IT Support role is responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, providing network administration, and ensuring the smooth operation of our IT infrastructure. Responsibilities: - Provide technical support and troubleshooting for software, hardware, and network issues - Install, configure, and maintain computer systems and peripherals - Set up and troubleshoot LAN connections - Assist with firewall configuration and maintenance - Collaborate with cross-functional teams to resolve technical issues - Respond to user inquiries and provide excellent customer service - Document and track support requests using ticketing systems - Perform software installations, updates, and patches - Conduct software troubleshooting and resolve technical problems - Assist with computer hardware maintenance and repairs Skills: - Strong knowledge of IT infrastructure, including LAN setup and configuration - Proficiency in software troubleshooting and technical support - Excellent customer service skills with the ability to communicate effectively with end-users - Familiarity with ticketing systems for tracking support requests - Knowledge of firewall configuration and maintenance is preferred - Understanding of computer hardware components and ability to perform basic repairs and maintenance This is a full-time position offering competitive pay. We value professional development and offer opportunities for growth within the company. If you have a passion for technology, excellent problem-solving skills, and a desire to provide exceptional IT support, we encourage you to apply. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Referral program Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Experience: IT: 1 year (Preferred) Network administration: 1 year (Preferred) Work Location: In person