Sales Associate

Job Summary: It’s a Dream Smoke Shop is seeking a reliable, motivated, and customer-focused Sales Associate to join our team. In this role, you’ll be the face of our store—providing excellent customer service, maintaining a clean and organized environment, and helping our customers find the right products for their needs. A good attitude, initiative, and strong work ethic are key. Key Responsibilities: Customer Service: Greet customers promptly and warmly. Answer questions about products such as glassware, hookahs, tobacco alternatives, vaporizers, and accessories. Offer knowledgeable recommendations based on customer needs. Sales & Register Operation: Process sales transactions accurately using the point-of-sale (POS) system. Handle cash and card payments responsibly. Upsell and promote current deals. Product Knowledge: Learn and stay up to date on new product lines, smoking accessories, local laws, and store policies to better assist customers. Store Cleanliness & Presentation: Regularly clean glass products, hookahs, and display cases. Keep shelves dust-free and fully stocked. Ensure the store is tidy, including floors, counters, and the checkout area. Daily Task Execution: Begin working on the daily task list early in your shift. Do not wait until closing hours. Stay proactive and manage time wisely. Stocking & Inventory: Receive and unpack deliveries, check inventory levels, and restock products on shelves in an organized manner. Loss Prevention: Be alert to suspicious activity and help prevent theft. Report any concerns immediately. Professional Conduct: Limit personal phone usage during shifts. Keep yourself occupied by checking for tasks (cleaning, restocking, assisting customers). Stay alert and engaged. Teamwork: Communicate respectfully and work cooperatively with other team members and management. Other Duties as Assigned: Assist with store promotions, signage updates, special cleaning tasks, or events as directed by management. Qualifications: Previous retail or smoke shop experience preferred, but not required Must be 21 years of age or older (due to legal product restrictions) Friendly, respectful, and reliable with a professional demeanor Basic math and computer skills for operating POS systems Able to stand, walk, and lift boxes (up to 30 lbs) for extended periods Work Schedule: Flexible availability preferred, including evenings, weekends, and holidays. Job Types: Full-time, Part-time Pay: $15.00 - $20.00 per hour Benefits: Employee discount Flexible schedule Application Question(s): Do you have reliable transportation (a personal car) to get to and from work? How would you rate your knowledge of smoke shop products (glassware, vapes, hookahs, THCA products, etc.)? Are you familiar with different percolators in bongs (e.g., tree, honeycomb, showerhead)? Do you understand the difference between THCA, Delta-8, and CBD products? Have you previously worked in a smoke shop or vape store? If yes, briefly describe your experience. This job requires solid product knowledge. If you do not already have this, do not apply. Do you understand and agree? Work Location: In person