Associate IT Manager

We are seeking a motivated and hands-on Associate IT Manager to support and lead day-to-day IT operations while developing and mentoring a team of IT Technicians. This role is ideal for someone with a strong technical support background who is ready to take the next step into leadership, training, and operational management. The successful candidate will combine technical expertise with strong communication and coaching abilities to ensure efficient IT support delivery, continuous team development, and excellent service across the organisation. Key Responsibilities Team Leadership & Technician DevelopmentLead, support, and mentor IT Technicians in daily operational activitiesDeliver ongoing coaching and training to improve technical knowledge, troubleshooting capability, and customer service skillsAssist in developing support staffPromote best practices, accountability, and continuous improvement within the IT support teamConduct knowledge-sharing sessions and document internal procedures and troubleshooting guidesEncourage professional development, certifications, and skills growth across the team IT Support & OperationsOversee the IT Help Desk and ensure timely resolution of incidents and service requestsPrioritise and manage support tickets based on urgency and business impactRespond to and resolve hardware, software, networking, and user access issuesSupport workstation setups, hardware installations, user permissions, and software deploymentsEscalate complex technical issues where appropriate while maintaining ownership through resolutionEnsure accurate logging and tracking of incidents within the helpdesk systemMaintain compliance with IT policies, change management procedures, and regulatory requirements Infrastructure & Systems SupportSupport and maintain Windows operating systems, Active Directory, Office 365, Exchange, networking equipment, and virtualised environmentsAssist with system upgrades, testing, configuration changes, and infrastructure improvementsParticipate in project delivery and communicate progress, milestones, and risks effectivelySupport backup systems, endpoint protection, firewalls, and network storage solutions Requirements3+ years' experience in IT Support, Help Desk, or Systems Administration rolesPrevious experience mentoring, training, or supervising junior technicians is highly desirableStrong understanding of:Windows Operating SystemsActive DirectoryOffice 365 & ExchangeNetworking concepts including VLANs and managed switchesVMware virtualisationDNS, DHCP, and endpoint securityExcellent leadership, communication, and interpersonal skillsAbility to explain technical concepts clearly to both technical and non-technical usersStrong problem-solving and organisational abilitiesAbility to work independently while leading a collaborative support environment Preferred QualificationsCisco CCNA and/or Microsoft MCSA certificationsDegree in Information Technology, Computer Science, or related fieldExperience working in fast-paced, service-oriented IT environments Working ConditionsOccasional after-hours or weekend support may be requiredAbility to lift and move IT equipment when necessaryOccasional travel between office locations may be required BenefitsMedical PlanVision PlanEmployer Paid Life InsuranceEmployee Assistance Program401K w/ Matching ContributionPaid Company HolidaysPaid Time OffPaid Parental Leave Testronic Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Testronic Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact USHR@testroniclabs.com.