Professional Services Operations Manager

About Prometheus GroupPrometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.Job SummaryWe are looking for an experienced Operations Leader to help drive strategic initiatives in our Professional Services organization. This role requires a strategic, adaptable leader who can implement innovative solutions and processes to our global Professional Services business.This role will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.ResponsibilitiesSupports the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.Acts as trusted advisor and leader to the Resource Management team.Collaborates with other Professional Services teams and Sales to understand near-term and strategic resourcing demand.Drives and supports demand planning to achieve optimal use of resources.Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.Researches and applies industry trends and best practices to Resource Management.Continuously refines and enhances operational processes to meet new challenges and opportunities.RequirementsBachelor's degree5(+) years in a Professional Services, Operations or Customer Success leadership roleProficiency with Power BI and other data visualization toolsUnderstanding of both tactical and strategic Resource Management processesForward thinking with ability to problem solve and innovate using industry trends and new technologiesProfessional team player with strong leadership, communication and interpersonal skillsExperience in successfully navigating and leading in complex, matrixed organizationsProven track record of adaptability in dynamic environmentsDemonstrated ability to inspire, engage, and motivate diverse teamsBenefits OverviewWe offer an attractive benefits program to meet the diverse needs of our teammates:Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus GroupHSA & FSA plan optionsRetirement Savings with Generous Company Match & Immediate VestingGym membership to O2 FitnessCasual dress attireHalf-Day FridaysGenerous Paid Time OffCompany Outings, Trips & ActivitiesPrometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.