Body Shop General Manager

Join a new modern, state-of-the-art collision center with 15,000 sq. ft. of workspace, fully air-conditioned for year-round comfort!ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience.The Body Shop General Manager’s main responsibility is to manage people and processes. By doing so, our customers’ needs, and company goals are met. The incumbent will do this through an understanding of both the effect (what needs to happen) and the affect (why it needs to happen). The Body Shop General Manager will understand and communicate company goals and performance. The shop’s performance will be measured on customer focus (LEI), timeliness (LOR), severity, and quality of repairs. The Body Shop General Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction. He/She will lead the day to day work activities of the shop while ensuring the SOPs are adhered to, to ensure high standards of quality and productivity are met as well as meeting established deadlines. The Body Shop General Manager will also achieve an agreed upon profit while containing expenses.This position offers a competitive salary base range of $97,000 - $115,000 depending on experience.Core CompetenciesQuality OrientationTime ManagementCreative and Innovative ThinkingDevelopment and Continual LearningProblem SolvingAccountability and DependabilityResearch and AnalysisDecision Making and JudgementOperating EquipmentProviding ConsultationEthics and IntegrityPlanning and OrganizingMathematical ReasoningEnforcing Laws, Rules and RegulationsMediating and NegotiatingCoaching and MentoringCommunicationPeople ManagementEnergy and Stress ManagementTeamworkJob DutiesManage processes and branch staffEnsure staff is consistently delivering legendary customer serviceEnsure delivery times are met in a timely manner, and if not, that it is well-documentedEnsure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first timeAs needed, act on staff’s escalated requests in order to rectify customer complaintsOversee and ensure 100% compliance to QC processTake in progress & post repair photos and attach in Mitchell ConnectFacilitate daily production meetingsLead an established team of professionals in a Customer/Employee satisfaction driven environment to accomplish departmental goals.Establish an annual operating budget to meet goals as established with supervisor.Manage the operating budget for the facilityEnsure that every employee is focused on providing exceptional customer serviceHold daily Production Meetings with all members of the technical teamSupervise parts procurement and supplement processMonitor sublets and production schedulingMonitor several key indicators, including daily production statistics and benchmarks to achieve productivity projections that meet insurance company’s and our customer's expectationsEnsure all tools and equipment are maintained and used safely and properlyRespond to safety concerns immediateFollow industry standards in completing insurance forms, completing estimates, and making additional recommendationsOther related duties as requiredRequirementsHigh school or college automotive body repair diploma5-7 years’ experience in shop management or senior industry experienceA complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlinesFamiliarity with insurance repair procedures and guidelinesSolid Mitchell Cloud Estimating and Connect skillsI-Car Training considered an assetRed Seal certification preferredPossess a valid drivers' licenseAbility to work independently in a busy environmentHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentAbility to effectively communicate both verbally and in writingAbility to work well under pressureAbility to deal with people sensitively, tactfully, diplomatically, and professionallyProficiency with MS Office applicationsWorking ConditionsPhysical ability to lift up to 80 lbs.Travel to off-site locations may be required.Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.Overtime as requiredHazards associated with the trade.Exposure to loud noises.Work both indoors and outdoors.