Senior Platform Engineer
Senior Platform EngineerJob Type: Full-Time | Location: Hybrid (Orlando, FL)Optomi, in partnership with a leading enterprise organization, is seeking a Senior Platform Engineer to provide advanced operational support, troubleshooting, and platform reliability engineering across critical enterprise systems and operational technology platforms. This role will serve as a senior escalation point across infrastructure teams, vendors, and business stakeholders to diagnose complex production issues, coordinate resolutions, and improve long-term system stability and performance.The ideal candidate is a highly collaborative technical problem solver with strong troubleshooting capabilities across applications, infrastructure, databases, and networking.What the Right Candidate will Enjoy:Supporting highly visible, mission-critical enterprise platforms and operational systems! Operating as a senior technical escalation point across infrastructure, vendors, and business teams! Driving operational improvements, automation, and platform reliability initiatives! Working within a collaborative environment focused on stability, scalability, and operational excellence! Experience of the Right Candidate:5+ years of advanced troubleshooting and operational support experience. Strong experience diagnosing and resolving complex production incidents across infrastructure and application environments. Strong SQL and database experience including Microsoft SQL Server and/or Oracle. Experience writing SQL queries and performing data analysis for troubleshooting and operational support. Solid understanding of Windows Server environments. Strong networking fundamentals including firewalls, connectivity troubleshooting, and data flow analysis. Experience partnering with vendors, infrastructure teams, and business stakeholders to drive issue resolution. Experience with cloud-hosted environments such as AWS, Azure, or Google Cloud Platform is a plus. Familiarity with ServiceNow, CI/CD tooling, or deployment support processes is preferred.Responsibilities of the Right Candidate:Serve as a senior technical escalation point for platform, infrastructure, and operational issues. Troubleshoot and triage complex production incidents while driving root cause analysis and resolution efforts. Partner with vendors, infrastructure teams, and business stakeholders to support critical enterprise applications and services. Support operational stability, performance monitoring, and day-to-day platform maintenance activities. Assist with software releases, infrastructure upgrades, testing efforts, and change management activities. Support incident, problem, and change management processes across enterprise environments. Implement automation and process improvement initiatives to improve operational efficiency and platform reliability. Coordinate remediation activities related to platform security, compliance, and operational risk. Maintain technical documentation, operational procedures, and support runbooks. Participate in a 24/7 on-call rotation supporting critical enterprise systems and operational platforms.