Entertainment Center Supervisor

Job TypeFull-timeDescriptionJOB DESCRIPTIONPosition: Entertainment Center SupervisorReports to: Entertainment Center Manager / General ManagerFLSA Status: Non-ExemptPosition Summary:The Entertainment Center Supervisor is responsible for overseeing the daily operations of the Family Entertainment Center, ensuring exceptional guest experiences and smooth facility performance. This position supervises front-line staff across multiple attractions-including bowling, arcade, movie theaters, food & beverage, and pickleball-and ensures compliance with company standards, safety procedures, and service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, guest-focused environment.Essential Duties:Supervise day-to-day operations across designated areas of the center (bowling, arcade, concessions, pickleball, etc.).Provide direct supervision, coaching, and support to front-line employees during shifts.Assist with employee scheduling, shift assignments, and labor management.Monitor guest satisfaction and resolve issues promptly and professionally.Ensure compliance with safety, cleanliness, and operational policies.Support the execution of parties, group events, and promotions.Assist with cash handling, shift reports, and operational paperwork.Coordinate with Food & Beverage and attractions staff to ensure seamless guest experiences.Train new staff and reinforce service standards and operational policies.Communicate shift updates and operational needs to the Entertainment Center Manager.Education and Experience:High school diploma or equivalent; coursework in hospitality, business, or recreation management preferred.1-3 years of supervisory or lead experience in hospitality, entertainment, or food & beverage preferred.Strong leadership and team-building skills with the ability to motivate diverse staff.Excellent problem-solving and conflict resolution abilities.Proficient in Microsoft Office; comfortable with POS or scheduling software.Ability to work evenings, weekends, and holidays as needed.Working Conditions and Physical Environment:Ability to stand and walk for extended periods.Lift and move up to 40 lbs as needed.Comfortable working in a fast-paced, high-energy environment with variable noise levels (arcade, music, events).