SERVICE WRITER ADMIN - Material Handling (44053)

Service Writer Admin - Material HandlingMH Grand Junction - GRAND JCT, CO 81501Service Dispatch & Administrative Support$2,000 Sign-On BonusPosition OverviewAt Arnold Machinery, we believe that exceptional customer satisfaction starts with exceptional people. Our team is the driving force behind our reputation as one of the most trusted machinery support providers in the Western United States.As a Service Dispatch & Administrative Support Specialist, you'll be an essential part of our customer service operationscoordinating communication, managing work orders, and ensuring that every customer experience reflects the quality and reliability Arnold is known for.Key ResponsibilitiesServe as a liaison between customers and the dealershipEnsure top-tier customer satisfaction by supporting service and parts salesCreate, monitor, and close out service work orders accurately and efficientlyGreet walk-in customers and handle inbound service callsMaintain clear communication between customers and the Service Department on job statusNotify customers or Service Managers of any changes in completion dates, costs, or job scopeGenerate estimates, approvals, and quotes with accurate labor and time projectionsVerify warranty eligibility and communicate warranty status to customersReview daily work schedules with the Service Manager to track WIP priorities and deadlinesSupport field job coordination, ensuring accurate updates on mechanic travel and job progressHelp ensure repairs stay within quoted or estimated labor hoursFollow company procedures for authorization and job completion documentationPhysical Demands & Working ConditionsAbility to sit for extended periodsRegular phone and in-person communicationFrequent computer and paperwork tasksOccasional bending and filing dutiesQualificationsHigh School Diploma or equivalentRelevant experience may substitute for education requirementsBenefits & PerksPaid Vacation, Sick Leave, and Holidays100% Company-Paid Medical Premiums (for associates and family)Dental & Vision Coverage401(k) / Roth with Company MatchQuarterly & Annual Bonus ProgramsCompany Stock Ownership after 5 years of serviceOpportunities for training and advancementWhy Join Arnold Machinery?Arnold Machinery isn't just a company it's a community. We value integrity, teamwork, and long-term growth. If you're looking for a company that invests in its people, rewards performance, and supports your professional development, we'd love to hear from you.Arnold Machinery is an Equal Opportunity Employer. This job description is not intended to be all-inclusive. Additional duties may be assigned as needed to support organizational goals.