Manager

Overview: Looking for people who are energetic, dedicated, & passionate and who value a fun & family-like environment where we put the customer above all else and strive towards personal & professional growth. Benefits of working at BIGGBY COFFEE:A Michigan-based coffee company where you'll learn how to craft specialty beverages. A Michigan-based coffee company where you'll learn how to craft specialty beverages. A leadership role where you'll have the chance to lead and develop your own team, with the support of other managers and leadership within our franchise. Opportunity to build leadership skills, gain an understanding of basic marketing tactics, and build relationships with your staff and your customers. Flexible hours! Free coffee! Discounts on food and merchandise! Chance to try out new products before they are available to customers! Opportunities for advancement! Reviews and raise opportunities every 6 months! Sick Pay! Holiday Pay! Direct Deposit! Health Insurance! 39% off Tuition at Davenport University Quarterly Bonuses! Paid Vacation Days! Paid Parental Leave! 4 Week Paid Sabbatical Every 5 Year Workplace dedicated to providing growth, value, and belonging to all employees. Description: A leadership position within the store responsible for managing a store by hiring, coaching and developing a full staff, managing various financial data points, the ability to effectively communicate store goals and new information to employees. We do require that you: Be 18 years of age or older Be available to work 35 hours a week or more Be available to work weekends Have reliable transportation Complete our New Barista Training Program- You will then receive your own dedicated trainer for your first 8 shifts to work alongside you and make sure you are comfortable with every aspect of the business. Complete Shift Leader, PERColator, and Manager Training ServSafe Certifiedor ability to complete certification Responsibilities and Duties: Hire a full staff Hire following Pavilion Ventures hiring procedures as needed. Conduct new hire orientation and training following Pavilion Ventures hiring procedures. Promote following Pavilion Ventures promotion procedures as needed. Demote following Pavilion Ventures demotion procedures as needed. Maintain staffing levelslook ahead at staff changes Plan ahead for high turnover periods (spring and fall, coinciding with school schedules) Lead by example in creating a welcoming environment for all customers Ensure every customer is leaving the store in a better mood than when the customer arrived. Produce high quality products. Ensure the store is clean and organized, especially from the customers perspective. Ensure staff how to handle issues if they arise. Help customers achieve a unique to them drink through offering a beverage and food upsell on every transaction. Ensure that every Cashier is offering a beverage and food upsell for every transaction Understand how upselling benefits the customer Shows them how to customize their drink Can show them options they didnt know they had Try new products and encourage customers to try them as well! Coach and develop team Monitor each staff member for individual growth potential. Coach staff members in various ways they can improve in their rolespraise staff for meeting or exceeding expectations. Coffee season rollout Review coffee season guidebook Lead rollout meeting Allow Assistant Manager and PERColator to assist in rollout. Ensure proper marketing materials are up at the start of any new coffee season. Reviews, Recognition and Disciplinary Action Reviews Conduct 6-month reviews with all eligible employees following Pavilion Ventures review procedures. Enter reviews and raises properly Recognition Recognize employees outside of 6-month review periods for various reasons. Praise in public, discipline in private. Disciplinary Action Document any disciplinary conversations from verbal warnings to official write ups. Documents must be stored in the employees online file following the proper Pavilion Ventures procedures. Terminations should never be a surprise to an employee. Having the necessary conversations and documents to back up a termination ahead of time are incredibly important to the entire process. Maintain health department standards through checklist and chore execution Checklist knowledge, awareness, and completion Ensure Opening, 3-hour, BIG 10, Closing checklist tasks are completed at the appropriate times. Ensure checklists are filled out and documented properly in Connecteam. Ensure weekly and monthly chores are completed. Standard Operating Procedures (SOPs) are being followed. Understand the purpose of the 3-hour dishes, the Temperature Danger Zone and other food safety concerns. Able to handle a Health Department inspection. Maintain proper cash handling procedures Ensure proper cash handling procedures are following (i.e. pinpads are being handed out to customers, correct change is given, etc.) Count down drawers properly Conduct managerial duties including marketing, auditing, sales forecasting, coaching, and problem solving. COGS and Labor Spreadsheet Deposits Marketing plan execution Understand current marketing plan Participate in drink drops Participate in local community events Plan for and execute any current marketing initiatives Lead, Manage, Accountability Lead by example. Manage staff. Accountability-Audit various aspects of job responsibilities to ensure proper follow through by staff. Audit scheduled vs worked hours Audit practicals and training assessment results Audit facility maintenance Audit coffee season and new procedures rollouts Audit store numbers compared to goals PERComanager Add and terminate employees Edit employee wages Edit employees clock ins/outs as necessary Jasper Know how to pull all necessary reports Bloomgrowth Update scorecard weekly Attend weekly District meetings Attend bi-weekly Same Page meetings with District Manager Connecteam Maintain staff in Connecteam Communicate regularly with staff Post schedules in Connecteam for easy access FreshDesk Ensure the equipment and the store are properly maintained and in good repair to avoid equipment failure, costly maintenance, and to meet fire department, health department, and OSHA standards. Home Office Tickets Know how to submit a ticket to the BIGGBY COFFEE Home Office as necessary Maintain weekly COGS within budget and maintain a fully stocked store Conduct weekly Sysco and Mooville orders within budget Submit BOSS orders within budget Complete weekly schedules on time and in budget Track time off requests Add people and availability to a schedule Proper daily and hourly coverage based on sales Create a schedule in budget Schedule sent to District Manager by 12pm on Mondays. Schedules shared with staff by 12pm on Thursdays. Ensure every product is available during open hours Ensure staff know what to do in emergencies Conduct will-call orders as necessary Knowledgeable of store goals, communicate and motivate staff to achieve goals, and understand how to achieve goals on an hourly, daily, weekly and quarterly basis. Understand stores ABC, cup count goals. Communicate goals regularly to staff Coach staff in how to impact goals on shift through consistent upselling, following Position Priorities, etc. Assess execution of store contest: ensure staff know contest, and how to execute properly, coaching them as necessary. Assess speed of service and ensure proper procedures (Position Priorities, PERC, recipes) are maintained. Lead same page meetings with PERColator and Assistant Manager. Perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Brand: Biggby Coffee Address: 4461 8th Ave Sw Grandville, MI - 49418 Property Description: 699 - Grandville Property Number: 699