Supportive Housing Case Manager

SUMMARY:The Supportive Housing Case Manager performs case management-related functions to facilitate and maintain independent housing for individuals with serious mental illness, or co-occurring disorders, applying to live, or living in Dillingham Apartments. Supportive Housing individuals are trauma informed, housing focused, recovery focused, person centered and strength based. Case Managers use assessments to identify the strengths that each individual possesses that are built upon to aid the individual in remaining successfully housed.SUPERVISORY RESPONSIBILITIES: N/AESSENTIAL DUTIES AND RESPONSIBILITIES:The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.Provide supportive services and develop trusting relationships to individuals living at or applying to live in Dillingham Apartments.Create a service plan for those seeking services, maintaining up-to-date, accurate individual records on each assigned individual in the electronic health record, completing the DLA20 on an identified basis to ensure identification of needs and to monitor measurement based service outcomes. Engage residents to collaboratively develop goals on their individualized service plans to support their housing stability, mental health, substance abuse, health, education, income,employment, and other priority areas.Provide housing navigation services to individuals who are applying to live in Dillingham Apartments, including assistance in obtaining identifying documents, completing housingapplications, and aiding them with referral to other programs should Dillingham not be an option.Brokering: attempting to link individuals for services and providers who will help the individual meet their needs; working with Ability and TPI management company to accept a person with special needs and understanding their ability to pay; finding furnishing and other goods needed for the transition to being housed successfully; Linking: supporting the steps necessary to aid the individual in accepting and using the brokered services or goods available to them; Support residents to maintain housing stability through individually tailored services and by facilitating effective connections to community services and resources. Monitoring: monitor the successes, needs, and supports that each individual and family need to continue to be successful and improve their quality of life and housed status; monitor work with individuals to ensure we are providing the right service at the right time in order to ensure the outcomes for the lives and financial support we have been entrusted; Advocating: serve as an advocate for the individual, whether we are working with the management company, your neighbor, or other community service provider, stand as an advocate for those we serve to ensure their housing, treatment, and other identified needs are met and served and represent their desires for outcomes. Educating: Provide individual and/or group opportunities for the individual to access the information or develop the skills necessary for remaining permanently housed. Topics/issues to address include: housekeeping, personal hygiene, medication management, financial planning, banking and bill paying, meal planning and cooking, resume writing, interviewing, and job seeking, basic computer skills, how to be a good neighbor, legal services, general medical services, citizenship and entitlement benefits. Utilize available community resources when necessary developing a community events calendar for those living in Dillingham. Person First: ensure that the rights and the desires of the individual as a priority, however, safety of the individual must remain at the forefront of decisions made and will sometimes supersede the immediate desires of a person served with a severe mental illness; connect individuals to medications, mental health and substance use disorder treatment services. Act as a liaison between Park Place and other community stakeholders to promote the success of residents. Collaborating with other service providers in the community to ensure that residents are receiving high-quality, effective services to meet their needs..Maintain timely and accurate written and computerized records, compile reports, and complete other program documentation (e.g. case notes, incident reports, home visit reports, monthly and quarterly activities reports) and maintain appropriate confidentiality of residents’ information and records.Report any suspected, abuse, neglect or exploitation of recipients to your supervisor and DCF as required, report all incidents to the PPBH Risk Manager through an incident report form and telephone call.Be familiar with PPBH policies and procedures including the securing of emergency services and the regulations concerning medication administration.Be familiar with HIPAA regulations and abide by them, assuring individual’s rights are met and maintain consumer confidentiality at all timesParticipate in agency trainings, meetings, and special events.Attend regularly scheduled staff meetings and supervision as well as in-service training and development activities.Other duties as assigned by supervisor.CORE COMPETENCIES (Hourly):Actively engage people;Strong engagement strategies and demonstrated ability to build rapport and maintain trusting relationships. Demonstrated ability to advocate with participants Demonstrated ability to keep boundaries and form appropriate professional relationships with participants. Demonstrated knowledge supportive housing principles and practices, SAMHSA Permanent Supportive Housing Evidence –Based Practices Kit and SAMHSA Supportive Housing Tenant tools. Demonstrated consistent behaviors in patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populationsDemonstrated ability to adhere to a flex schedule which allows for evening and weekend hours as may be required to respond to individual needs. Completion of required training CEUs and Certifications for Certification in Case ManagementCase Managers are expected to meet established key performance indicators. For this position, individuals must meet or exceed monthly contact/activity requirements established for the program, conduct DLA20’s every 90 days as appropriate, ensure accurate documentation completion within 24 hours of an activity or service.QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associates Degree in a human services field. Bachelor’s preferred.= but not required.Case Management Experience is preferredCase Management certification required (or to be obtained within twelve months of hire)1 - 2 years’ experience working with homeless or low-income individuals, families, those with mental illness (preferred). 1-2 years’ experience working with individuals with a mental health diagnosis. Flexible work hours. Ability to utilize appropriate tools and approaches for empowering clients (ie. Motivational interviewing) Excellent written and verbal communication skills. Ability to work effectively both independently and as part of a team. Ability to multitask, prioritize and utilize strong organizational skills. Attention to detail, problem solving, time management, follow through and meet deadlines, mediation skills.Demonstrate maturity and professionalism even in stressful situations.Outstanding capacity to build strong relationships with a diverse range of individuals, colleagues, and community partners.Compassion for people who are struggling with a variety of challenges, including homelessness, mental health, and/or substance use disorder. Commitment to an empowering, person-centered care. Flexible and adaptable work style. Valid FL driver license and required car insurance level with a willingness to travel in the community and transport individuals as needed. COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, Power Point), the use of personal computers, and standard office productivity software. Work within an electronic health record environment.LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals, and communicate both verbally and in writing. Bi-lingual in English and Spanish preferred.A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. PPBH is a 24/7 Agency. All employees must be available as needed when required.Ability to pass background checks and other pre-employment screenings. The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.PHYSICAL DEMANDS:The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to per essential functions.While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop; kneel; crouch; or, and; and talk or hear.CORE COMPETENCIES (Hourly):Actively engage people;Strong engagement strategies and demonstrated ability to build rapport and maintain trusting relationships. Demonstrated ability to advocate with participants Demonstrated ability to keep boundaries and form appropriate professional relationships with participants. Demonstrated knowledge supportive housing principles and practices, SAMHSA Permanent Supportive Housing Evidence –Based Practices Kit and SAMHSA Supportive Housing Tenant tools. Demonstrated consistent behaviors in patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populationsDemonstrated ability to adhere to a flex schedule which allows for evening and weekend hours as may be required to respond to individual needs. Completion of required training CEUs and Certifications for Certification in Case ManagementQUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and-or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree in a human services field.Case Management Experience is preferredCase Management certification required (or to be obtained within twelve months of hire)1 - 2 years’ experience working with homeless or low-income individuals, families, those with mental illness (preferred). 1-2 years’ experience working with individuals with a mental health diagnosis. Flexible work hours. Ability to utilize appropriate tools and approaches for empowering clients (ie. Motivational interviewing) Excellent written and verbal communication skills. Ability to work effectively both independently and as part of a team. Ability to multitask, prioritize and utilize strong organizational skills. Attention to detail, problem solving, time management, follow through and meet deadlines, mediation skills.Demonstrate maturity and professionalism even in stressful situations.Outstanding capacity to build strong relationships with a diverse range of individuals, colleagues, and community partners.Compassion for people who are struggling with a variety of challenges, including homelessness, mental health, and/or substance use disorder. Commitment to an empowering, person-centered care. Flexible and adaptable work style. Valid FL driver license and required car insurance level with a willingness to travel in the community and transport individuals as needed. COMPUTER SKILLS: Must have Intermediate to advanced experience in MS Office Suite (Outlook, Word, Excel, Power Point), the use of personal computers, and standard office productivity software. Work within an electronic health record environment.LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals, and communicate both verbally and in writing. Bi-lingual in English and Spanish preferred.A valid Class E Drivers’ License for positions that require driving personal or Agency vehicle on Agency business.Must maintain a minimum Bodily Injury & Property Liability insurance limit of at least $50,000 for positions that require driving personal own vehicle (POV) on Agency business. PPBH is a 24/7 Agency. All employees must be available as needed when required.Ability to pass background checks and other pre-employment screenings. The Duties and Responsibilities reflect the general details considered necessary to describe the principal functions of the job and shall not be construed as a detailed description of all related work assignments that may be inherent to the job.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.