Senior Consulting Network Engineer

Job DescriptionANM is looking for a Consulting Engineer to join our amazing team.FOR COLORADO ONLY:For our Colorado candidates, the position pay range is: $140,000-$165,000Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.Our Benefits: Competitive Salary Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability) Paid Time Off 401K Plan Flexible Spending Account Employee Recognition Rewards Career training geared toward professional growth Who We Are Looking For: At ANM, a Senior Consulting Engineer in our Managed Services Team is responsible to work with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills and team collaboration to successfully support all aspects of the client’s technology systems. As a senior, you will also own the technical relationship with large, complex clients.What will you be doing as a Senior Consulting Engineer: Acts as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems. Act as lead firefighter for high priority, complex issues, providing direction to technical teams while engaging in in-depth troubleshooting. Lead Problem Management for ongoing issues in client environments. Learn new technologies and train team members. Acts as mentor and escalation point for more junior engineers. Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients. Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress of issues. Generates & implements clear and consistent documentation of client environments. Performs analysis and diagnosis of system problems. Provides second and third-level technical support for numerous technologies to ANM clients. Interacts directly with clients via phone and ticketing systems. Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity. Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizesInteracts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time. Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders. Participates in special projects as assigned. Invests time in continued education to learn new technologies. Provides network and remote connectivity hardware/software support (including upgrades)Participate in an after-hours on-call rotationRequired education, technical skills, and/or experience: Expert (CCIE Level):10+ years of experience with dynamic routing protocols10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms10+ years of experience with Remote Access VPN and Site-to-Site VPN10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing Proficient with AT LEAST FOUR of the below technologies4+ years of experience managing and troubleshooting ACI4+ years of experience managing and troubleshooting ISE2+ years of experience managing Cisco SD-Access3+ years of experience managing and troubleshooting public cloud (AWS or Azure)5+ years of experience managing and troubleshooting FMC and managed devices (FTDs)4+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN3+ years of experience managing and troubleshooting DNAC3+ years of experience managing and troubleshooting SD-WAN (Cisco)3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN3+ years of experience with Automation / Programmability: Python / Ansible