Medical Front Office Assistant

Job Description Medical Front Office Assistant – Evening Shift (5:00 PM – 10:00 PM)Location: Simi Valley, CAAbout Our ClinicWe are a newly opened, family-oriented urgent care proudly serving the Simi Valley community. Our mission is simple: we treat your family like our own. We believe in teamwork, compassion, and creating a supportive environment for both our patients and our staff.Our urgent care center provides comprehensive medical services for patients of all ages—from toddlers to seniors. Whether it’s a fever, a sports injury, or a routine wellness exam, our friendly ER-certified providers are ready to assist. We take pride in maintaining a clean, welcoming facility and delivering a stress-free patient experience. Patients can skip long ER wait times by walking in or booking online, receiving faster and more affordable care. Quality care for our Simi Valley families is always just around the corner.Position OverviewWe are seeking a reliable and team-oriented Medical Front Office Assistant with a strong healthcare background to support our evening operations. This role is essential in ensuring smooth front desk workflow, accurate patient registration, and efficient billing processes.Key ResponsibilitiesGreet and check in patients with a warm, professional demeanorVerify patient demographics, insurance eligibility, and benefitsCollect copays, deductibles, and self-pay fees accuratelyPerform patient registration and maintain up-to-date records in the EMR/PM systemHandle incoming calls, appointment scheduling, and online bookingsAssist with insurance verification and authorization processes when applicableSupport billing tasks, including charge entry, payment posting, and basic claim reviewCommunicate effectively with clinical staff to ensure efficient patient flowMaintain front desk organization and ensure compliance with HIPAA regulationsAddress patient questions regarding billing, insurance, and visit detailsQualificationsPrevious experience in a medical front office or urgent care setting requiredStrong knowledge of insurance verification, copays, and basic medical billing processesFamiliarity with EMR/PM systems (Tebra/Kareo experience a plus)Excellent communication and customer service skillsAbility to multitask and work efficiently in a fast-paced environmentStrong attention to detail and organizational skillsTeam player with a positive, adaptable attitudeScheduleEvening shifts: 5:00 PM – 10:00 PM (flexibility preferred)Why Join Us?Be part of a supportive, team-driven environmentHelp build and shape a new clinic culture from the ground upMake a direct impact in your local communityWork alongside experienced, compassionate providersIf you’re someone who thrives in a collaborative environment and wants to be part of a clinic that truly values its patients and staff, we’d love to hear from you.