Call Center Agent - National Bank

Customer Service / 1st Party Collections Representative (In-Office)Amherst/Williamsville, NY Full-time | In-office with future Work-from-Home option Capital Management Services, LP (CMS) is a compliance-focusedwell-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank working exclusively with current customers who are 2-90 days behind on their credit card payments. There is no cold calling or old debt involved. We're expanding and looking for professional, tech-savvy, and customer service-oriented team members to join us. Ideal candidates will be comfortable making outbound calls, navigating technology tools efficiently, and offering account solutions with empathy and professionalism. Why Work With CMS?$19.00/hr starting payGuaranteed increases in your first year $150 bonus after 60 daysNo weekend shiftsSchedule:Start Date: June 1, 2026 Training:3 weeks | Monday - Friday | 9:00 AM - 5:00 PM On-the-Job Training:3 weeks | Monday - Friday | 1:00 PM - 10:00 PM Regular Schedule (Post Training):Monday - Friday | 10:00 AM - 7:00 PMNo weekends requiredResponsibilities:Call current customers to remind them of recently missed payments Assist customers in understanding options to resolve their past-due balances Utilize technology systems for account updates and documentation Handle both outbound and inbound calls professionally Promote a positive customer experience and represent the bank's offerings Qualifications:Excellent verbal communication and active listening skills Strong customer service experience (retail, hospitality, or call center) 1st party collections, financial services, or debt resolution experience preferredComfortable using computer systems and entering data accurately Typing proficiency Bilingual/multilingual skills are a plus Must be able to work in-office in Amherst, NY (14221) Benefits:Health, Dental, and Vision insurance401(k) with company matchPaid Time Off (PTO)On-the-job training & career developmentWork-from-home opportunitiesEmployee referral bonusesAdvancement opportunitiesReady to grow your career in a supportive, professional environment?Join CMS and help make a difference - one customer at a timeZRWe conduct a 7 year background check and drug screen for all potential hires.