Posting Job Customer Service Representative | SB Technical Support

Spectrum Customer Service RepresentativeCurious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you'll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum's commitment to service excellence.ResponsibilitiesHow You'll Make an ImpactProvide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issuesAddress billing inquiries and facilitate payment processing with accuracy and professionalismPresent and explain Spectrum products and services to customers to ensure they understand available optionsManage customer interactions efficiently, consistently delivering quality and integrityDocument all actions and updates to customer accounts clearly and thoroughlyEscalate complex customer issues to management or support teams as needed for resolutionParticipate in coaching sessions to continuously improve customer service performanceComply with Spectrum's policies, procedures and work schedulesWorking ConditionsWork in normal office conditionsQualificationsWhat You'll Bring to SpectrumRequired QualificationsEducationHigh school diploma or equivalentExperienceExperience providing core technical support and customer service to external customersSkillsAbility to read, write, speak and understand EnglishPreferred QualificationsExperience6+ months of customer service or related experience6+ months of core technical support experience6+ months of heavy volume phone experience6+ months of working with computers and software applicationsExperience working in cable operations or telecommunications call centerSkillsAbility to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer serviceAbility to handle multiple tasksStrong organization and time management skillsProven interpersonal skillsProficiency with PCs, Microsoft Office Suite and general intranet navigation