Information Technology Help Desk- Call Center

Description: · Serve as the first point of contact for incoming calls, chats, and ServiceNow tickets · Troubleshoot and resolve technical issues with a strong focus on first-call resolution · Document, track, and manage tickets accurately while meeting SLA and performance targets · Support users with password resets, MFA, login access, networking, and general IT troubleshooting · Escalate complex or high-priority issues to appropriate support teams and maintain ownership through resolution · Provide clear support to technical and non-technical users while promoting self-service tools and best practices · Identify recurring issues, follow escalation procedures, and adhere to security and data privacy standards · Participate in team meetings, training, cross-training, and handle high call volumes as needed QUALIFICATIONS:Must have 1-2 years of handling technical troubleshooting like password resets, rebooting, or similar assistance over the phone. Certifications like A+ are highly preferred.Must be able to work onsite.Must be able to work an available shift listed above.Must have strong communication skills written and verbal.Must have HS diploma or GED