Retail sales representative ( greeter)

Job Description Position is the first contact for greeting and welcoming customers as they enter the store. Maintaining professional appearance and demeanor to set the stage for exceptional service with Verizon Wireless Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism Checking customers into automated check-in device (if applicable) or keeping a manual list of customers waiting Assessing customers needs in order to correctly assign to the correct work group (sales, customer service or technical support) Directing customers to appropriate section of the store while they wait (based on their original request) or familiarizing customers with store layout and available resources Providing customer promotional flyers Managing wait times and customer expectations to help monitor store flow Directing customer to appropriate representatives Thanking customers for their business as they leave Hours Hours will vary depending on the weekly schedule. Stores are open 7-days a week, scheduling flexibility is a must and will include nights and weekends. Qualifications Excellent written and verbal communication skills High school diploma or equivalent Must be over 18 PC skills (knowledge of Windows environment) Ability to work in a fast-paced retail store environment Must be able to stand on feet all day Strong interpersonal skills, friendly outgoing personality Desirable 1-2 years in retail sales AA in business administration or marketing a plus or equivalent work experience Additional Information All your information will be kept confidential according to EEO guidelines. J-18808-Ljbffr