Member Service Representative

Description: Member Service Representative who will provide excellent quality service to current and potential members, team members, and businesses via face-to-face, telephone and written communication. Possess the knowledge to answer questions, research and solve problems, perform routine banking transactions, recommend, and support BP Federal Credit Union products and services. Job Type: Full-time, office setting in person Salary: $16.00 - $17.00/hourly Work Schedule: 8:00am – 4:30pm Monday through Friday Requirements: Pleasant, professional, and clear voice Have a working knowledge of banking services. Must be compassionate and truly enjoy assisting people with problems and finding solutions to their needs. Have a strong sense of customer service. Ability to establish priorities, work independently, and proceed with objectives under minimal supervision. Ability to remain calm when dealing with upset members or situations. Must have strong written and verbal communication skills. Ability to work in a structured work environment and learn, retain, and recall information very quickly. Ability to exhibit basic skills in using a personal computer and various software packages (including Microsoft Word, Excel, and Outlook) Ability to understand and explain online and mobile banking products to members. Ability to balance a cash drawer including coins at the end of day as well as balance and compare institution totals to ensure accuracy. Ability to open/close accounts as well as adjust accounts to reflect any changes requested by members, including but not limited to personal information changes. Ability to open checking accounts, savings, money market accounts and Certificate of deposits. Capability to commute between branches (within the area) and make Post Office runs daily. Assist in helping members with account information including providing transaction history, transferring funds, applying Stop Payments, issuing Cashier checks and money orders. Ability to file member information at our offsite storage unit. Benefits (upon reaching required tenure): Health, Dental, Vision insurance 401k Paid holidays (nine) Paid vacation time Education: High school or equivalent (Preferred) Experience: Cash Handling: 1 year (Preferred) Banking: 1 year (Preferred) Job Type: Full-time Pay: $16.00 - $17.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: Banking: 2 years (Required) Cash handling: 2 years (Required) Work Location: In person