Airport Bus Supervisor (Shuttle) - F/T - JFK

Requirements and DescriptionPosition SummaryThe Field Supervisor is responsible for overseeing daily shuttle bus operations, ensuring safe, efficient, and reliable transportation services for passengers and employees. This role provides direct supervision of drivers and field staff, monitors service performance, ensures compliance with company policies and safety regulations, and responds to operational incidents in real time.The Field Supervisor serves as the primary point of contact in the field and is responsible for maintaining professional customer service standards while supporting operational continuity.Key ResponsibilitiesSupervise daily field operations of shuttle bus services to ensure safe and efficient transportation.Monitor driver performance, attendance, and adherence to company policies and safety procedures.Ensure on-time service delivery and proper route coverage.Conduct routine observations/inspections of employees, equipment, and work areasConduct fueling or assign fueling responsibilities while on shiftRespond to operational incidents, accidents, and service disruptions in accordance with company protocols.Complete incident reports, shift reports, and operational documentation accurately and timely.Communicate effectively with dispatch, management, and client representatives.Provide coaching, direction, and support to drivers and field personnel.Enforce safety standards, company policies, and regulatory compliance requirements.Assist with staffing coverage, shift assignments, and operational adjustments as needed.Monitor customer service interactions and address passenger concerns professionally.Participate in safety meetings, training sessions, and operational briefings.Minimum Qualifications High school diploma or equivalent requiredMinimum 2-3 years of supervisory experience in transportation, logistics, or related field preferredValid driver's license with acceptable driving recordStrong leadership, communication, and decision-making skillsAbility to work in a fast-paced, safety-sensitive environmentAbility to remain calm and professional during emergencies or high-pressure situationsBasic computer skills (email, reports, scheduling systems)Preferred Qualifications Experience in bus shuttle, transportation, airport, or logistics operationsKnowledge of safety regulations and transportation proceduresExperience handling incident investigations and reportingBilingual skills (preferred but not required)Familiarity with dispatch or fleet management systemsWorking Conditions Primarily field-based position requiring frequent movement between operational locationsExposure to outdoor weather conditionsMay require standing, walking, and climbing in and out of vehicles for extended periodsMust be available for emergency response and operational support as neededCore Competencies Leadership and AccountabilitySafety AwarenessCommunication SkillsProblem Solving and Decision MakingCustomer Service FocusTeamwork and ReliabilityOperational Awareness