Remote Endpoint Management Contractor

A company is looking for a Contract - EPM. Key Responsibilities Act as point of escalation for the Endpoint Management team Perform trouble resolution fixes remotely or in person, including installing and upgrading software and hardware Provide comprehensive on-call support for assigned operating systems and software products in the event of production malfunctions Required Qualifications and Education Experience with diagnostic utilities and troubleshooting processes Familiarity with Microsoft security/audit requirements and controls Ability to assist in software patch releases and roll-outs Experience in capacity/performance analysis and problem resolution Knowledge of COTS software upgrades and system changes