Access Center Triage Specialist (Hiring Immediately)

Employment Type:Full timeShift:Day ShiftDescription:Position Purpose:Mercy Care Atlanta is seeking a compassionate and skilled Access Center LPN to join our dedicated team. This role provides telehealth support including patient assessment, education, crisis intervention, counseling, and triage via phone or other interactive media. The RN will support all clinical departments and occasionally assist in clinic operations, promoting health and wellness in underserved communities.What You Will Do:Conduct telephonic assessments and provide education, counseling, and triage using established care protocols.Support clinic operations as needed, performing health screenings (blood pressure, glucose, vision, TB, etc.) and administering flu shots.Obtain medical histories and evaluate overall health status.Collaborate with Health Educators to deliver one-on-one education on chronic conditions such as diabetes, hypertension, and anemia.Make referrals to Mercy Care and other providers, and participate in care planning as part of an interdisciplinary team.Provide health coaching and support for chronic condition management, including goal setting and skill building.Participate in community health fairs and events 3–4 times per year.Contribute to office-based population health initiatives through workflow redesign and staff training.Deliver age-appropriate care for adults (18–65), geriatric patients (65+), and occasionally infants, children, and adolescents.Minimum Qualifications:Associate degree in Nursing required.Active Georgia LPN license.CPR certification.Minimum two years of experience, preferably in outpatient or telephonic nursing.Strong desire to serve underserved and disadvantaged populations.Excellent communication and patient education skills.Knowledge of chronic disease management, adult and pediatric health, and low-literacy patient education.Position Highlights and Benefits:Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)Opportunity to get paid daily – through DailyPayPaid holidays and generous Paid Time Off (PTO)Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.Fast response interview times and job offers.Ministry/Facility Information:Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care deliveryOur CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.