Customer Service Representative

You are not just a number at Town & Country Insurance At Town & Country Insurance, we believe insurance isn't about selling products—it's about helping people make informed decisions that protect what matters most. We also believe our employees' input matters. We are looking for a friendly, organized, and detail-oriented Customer Service Representative to join our team. This is a front-line position where you'll welcome customers, answer questions, solve problems, and help clients understand options that may better meet their needs. If you're someone who enjoys working with people, likes keeping things organized, and gains satisfaction from helping others, we'd love to meet you. This Position Might Be Right for You If You: Enjoy helping people and building relationships Are friendly and approachable with customers Like both people-focused work and data entry tasks Have strong attention to detail Enjoy learning new things Are dependable and follow through on commitments Naturally look for ways to help customers without being pushy Believe educating people leads to better decisions Enjoy collaborating with coworkers and being part of a team Want a stable career with opportunities for growth What You'll Do Greet and assist customers in person, by phone, and electronically Answer questions and provide exceptional customer service Process policy changes and maintain accurate customer information Perform data entry and administrative tasks Follow up with customers to ensure their needs are met Identify opportunities where additional coverage or products may benefit customers Educate customers about their options so they can make informed decisions Work closely with team members to provide the best possible customer experience Continue learning about insurance products and industry changes No Insurance Experience? No Problem. We provide paid training and education to help you build a successful career in insurance. We are looking for the right person and attitude more than industry experience. Why Town & Country Insurance? We know employees are our greatest asset. Supportive, team-oriented culture Collaborative work environment where everyone's ideas matter Paid training and educational opportunities Stable, growing company Opportunity for long-term career growth Company that actively supports local communities A workplace where employees are valued as people—not numbers Many of our employees have been with us for years because we've built a workplace based on trust, teamwork, and mutual respect. Position Details Full-time Monday through Friday Competitive benefits package Paid training provided Ready for a career where you can make a difference every day? Join a team that believes in helping people, supporting one another, and building lasting relationships. Pay: $18.00 - $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Work Location: In person