Field Service Supervisor

H.O. Penn MachineryHIRING IMMEDIATELYField Service SupervisorPoughkeepsie, NYPay:$78,000 - $100,000/year (dependent on relevant experience)Bonus: 15% bonus potentialBenefits:Medical/dental/vision insurance401(k) with company matchPaid time off & HolidaysCompany-provided cell phone and laptopKey qualifications:Minimum 2 years management experience in directing labor, will consider equivalent combination of degree and work experienceStrong computer skills and comfortable with technology to manage service communications and related business processesStrong communication & organization skillsStrong mechanical aptitudeExperience with troubleshooting and repair of construction equipmentPossess a valid driver's licenseResponsibilities:Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment, and time)Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.Assure repairs are completed in a timely fashion by providing accurate job information, parts, tooling, supplies, etc.Assure repairs are completed in a timely fashion by effectively troubleshooting and diagnosing machine problems with techniciansMaximize technician utilization by effectively scheduling, planning and assigning workMaximize the effective and efficient use of the service processes to provide fast and accurate service and minimize unnecessary expenseReview and approve daily timecards to track and monitor technician performance against quoted hours or job standards and manage accordinglyAdvise Service Manager of changes in available work vs. staffing levelsContinually review and improve processesProcess jobs to be billed on a daily basisA culture that focuses on safety and safe work habitsBe an active part in the continuous improvement of H.O. Penn's safety cultureTimely completion of any required safety training for self (including all direct/indirect reports)Adherence to all Environmental, Health, and Safety PoliciesUnderstand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by taskA high-performing workforce through effective hiring, development and retention of talentAchieve a culture of high productivity and morale by fostering engagement, collaboration, and safetyBuild a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountabilityTake accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiativesMaintain the Field Service Fleet in a cost-effective and safe mannerEnsure the fleet is maintained in a clean and uncluttered stateEnsure the fleet and its related equipment is in sound working order & operating safetyContribute to positive customer experiences by maintaining the professionalism, appearance, and accessibility of our facilitiesContinually assess the appearance-including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibilityTake corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standardsImplement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilitiesQualifications:Minimum of 2 years of supervisory or management experience directing field or technical labor; an equivalent combination of education and/or relevant experience will be consideredStrong mechanical aptitude, with hands-on experience supporting, diagnosing, or overseeing repairs of heavy or construction equipmentStrong computer proficiency, including comfort with service management systems, timekeeping, scheduling, and electronic communication toolsDemonstrated organizational and prioritization skills to manage multiple technicians, jobs, and deadlines simultaneouslyExcellent communication skills, with the ability to clearly convey expectations, job status, and changes to technicians, leadership, and customersValid driver's license requiredPhysical Requirements:Standing and/or sitting for prolonged periods of timeHand coordination for typing, writing, and computer useOccasional forward bending and reachingOccasional walking and climbing stairsCarrying (up to 20lbs.)Reasonable accommodations made as needed.