Technical Support Representative

Are you someone who enjoys solving problems, learning how things work, and helping others? Amplex is looking for a motivated Customer Support Representative who is ready to learn, grow, and build a career in the technology and telecommunications industry. No previous telecom experience? No problem! We provide hands-on training and the support you need to develop your skills while assisting customers with internet, phone, and technology-related questions. You'll gain valuable troubleshooting experience, work alongside knowledgeable team members, and learn how technology keeps our communities connected. Your Role Serve as the first point of contact for customers and employees needing technical support through phone, email, and in-person interactions. Troubleshoot and resolve internet, software, hardware, VoIP, and service-related issues. Identify and act on opportunities to sell and/or upgrade customer accounts by recommending service upgrades, Amplex equipment, or discussing additional products and services that meet customer needs. Document troubleshooting steps, solutions, and best practices to help improve internal resources and knowledge sharing Work closely with our Call Center and Network Operations Center (NOC) teams to escalate and resolve more complex issues. Deliver an exceptional customer experience by providing timely, professional, and effective support. Assist Field Service Technicians with troubleshooting, service activations, ticket management, and other technical needs. Continue building your technical skills and telecommunications knowledge through hands-on experience and team collaboration. Schedule & Pay In office position, NO remote opportunity. Thursday-Monday, 8:00am-4:00pm *Please note: This position will follow a Monday–Friday, 8:00am-4:00pm training schedule for the first 90 days.* Starting pay: $19/hour, paid bi-weekly Benefits (available after 90 days of employment): $250 sign on bonus after a successful 90 days of employment! Potential $1/hour salary increase after a successful 90 days of employment! Medical, dental, vision, life, and disability insurance Health savings account 401(k) with company match Paid time off (PTO) Paid holidays Free Amplex internet service (if in coverage area) Employee assistance program On-the-job training Work-life balance Experience/Qualifications High school diploma or equivalent required. Proven experience in a help desk or technical support role is preferred. Knowledge of computer management and desktop support. Familiarity with computers, networks, and streaming services. Excellent communication skills with a focus on customer service. Ability to work independently as well as part of a team. Experience using ticketing systems is a plus. Must be able to complete pre-employment requirements that include a drug test. We are a dog friendly work environment! **We will not accept phone calls regarding application status.** Job Type: Full-time Pay: $19.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Are you located within commuting distance to Luckey, OH? This position is NON remote. Are you comfortable working in an in-office setting? This position will have a 90-day training schedule of Monday–Friday, 8a–4p before transitioning to the regular Thursday-Monday, 8a-4p schedule. Are you able to meet this training requirement? Work Location: In person