Technical Support Rep - IT Services

Salary: $85,000 - 105,000 per year Requirements: High school diploma or equivalentMinimum of 1 year of customer service or technical support experiencePreferred experience with electrical or mechanical productsExcellent analytical, computer, and communication skillsAbility to convey complex technical troubleshooting in an easily understandable mannerProven capability to work independentlyService-oriented mindset with a knack for resolving customer issuesMust possess firearms and reloading experience Responsibilities: Engage with customers through phone, email, online chat, or in-person to provide support and product informationDeliver Tier 1 and Tier 2 support, troubleshooting technical product issuesGuide customers through machine setup, part replacements, and general maintenanceProcess orders for replacement parts and services, both within and outside of warrantyIssue Return Merchandise Authorizations (RMAs) for products requiring repairAddress customer inquiries and complaints, escalating issues to qualified specialists when necessaryMaintain customer-facing documentation, including website content, forums, and user manualsEnsure appropriate actions are taken to resolve customer concerns efficientlyKeep accurate customer account records detailing interactions, inquiries, and complaintsCollaborate with engineering and manufacturing teams to enhance product reliability and serviceability based on customer feedbackPerform additional related tasks as assigned Technologies: Support More: At Lyman Products Corporation, we are a prominent player in the vibrant shooting sports industry with well-known brands such as Pachmayr®, TacStar®, and Mark 7®. Our mission emphasizes performance excellence and innovation across all product lines. We are currently looking for a full-time Technical Support Representative in our Technical Service department to support the Mark 7 Division specializing in reloading equipment. This position is based in Fort Myers, FL, and offers a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and more. We value diversity and are an equal opportunity employer committed to creating an inclusive environment for all employees. last updated 12 week of 2026