DT Boathouse Crew Member

About Venture OutdoorsInspire. Educate. Equip.We remove barriers and create access to outdoor experiences.Venture Outdoors is a 501c3 nonprofitTitle:Kayak Pittsburgh Boathouse Crew MemberReports to:Kayak Pittsburgh ManagementLocation:Kayak Pittsburgh Downtown1000 Fort Duquesne Blvd. Pittsburgh, PA 15222Hours:Seasonal part-time (approximately 20-30 hours/week April through October)Wage:$12.00/hourInspire. Educate. Equip.We remove barriers and create access to outdoor experiences.POSITION SUMMARYBoathouse Crew Members are employees who assist in fast-paced customer service for the Venture Outdoors/Kayak Pittsburgh rental locations, generally open from May-October. During daily operations Crew Members will manage the front desk, checking customers in and out while managing reservations, phone calls, and any other customer inquiries. Crew Members can also expect to occasionally work away from the desk at the materials distribution area of the operation, providing safety talks and paddling instructions to arriving customers. Kayak Pittsburgh operates with both Desk Crew Members and Dock Crew Members. Candidates are encouraged to notify Management if they are interested in working in both roles. *Work at more than one Kayak Pittsburgh location is also permitted. There is no need to submit multiple applications.DUTIES AND RESPONSIBILITIESGreet arriving customers as they check in for their rental of non-motorized watercraftResponsibly operate point of sale system including the management of reservations and the secure processing of payments and payment information for multiple types of transactions.Responsible for maintaining assist customers in fishing equipment such as rods, reels, tackle, bait, nets, and safety gearProvide information about rentals, Downtown Pittsburgh, and Venture Outdoors to the publicMonitor and answer the Kayak Pittsburgh phone throughout the dayFit customers with proper paddling equipment while conveying safety and paddling instructions to participants before they head to the dockEnsure participants' safety and complete satisfactionClean rental facilities and materialsLearn and follow all Venture Outdoors policies and guidelinesAttend biweekly staff meetings facilitated by Kayak Pittsburgh managementQUALIFICATIONSWe recognize that all experience is unique and not always in a professional setting. Outdoor experience obtained recreationally or through volunteer opportunities is valid.Ability to work in a team environmentWillingness to be flexible with work schedulesPrevious customer service experience is preferred but not requiredAbility to act in a professional and courteous manner at all timesREQUIREMENTSAt least 16 years of age, no maximum ageApplicants under 18 years of age must provide legal work permitObtain PA State Act 34/151 Background ClearancesMust acquire prior to employmentA finding on the criminal background clearances is not automatic disqualification, but rather a conversation starterMust be available to work on evenings, holidays and weekendsMust complete mandatory onboarding trainingsA portion of these trainings can be completed virtuallyThese trainings are completed after hiring and are paid trainingsMust have reliable transportation to and from work sitesSKILLS YOU WILL ACQUIRE AND USE ON THE JOBCustomer service experiencePublic speaking experienceClient needs assessmentPoint of Sale/Registration software experienceGeneral work experienceBENEFITS and BonusesFree KayakingPaid TrainingEnd of Summer pay increaseMental Health shut down- guaranteed break between Summer and Fall seasonTake part in the Venture Outdoors sponsored Simple IRA if you make more than $5000 yearlyVenture Outdoors is an equal opportunity employer committed to diversity, equity, and inclusion.VENTURE OUTDOORS STAFF EQUITY STATEMENTWe commit to the equitable treatment of our colleagues, participants, and community members by valuing their rights, dignity, voice, and expression.We welcome and respect the diversity of individuality such as race, sex, gender identity, ability, culture, and religion.We recognize the human right for all individuals to be respected and accepted without bias.We commit to an organizational responsibility to build individual and community respect, dignity, fairness, care, and equality.We strive to understand the role our system plays in perpetuating exclusion, and to address the dynamics that support it.We understand that accountability is mutual and reciprocal in order to continually learn and improve.We believe that Diversity, Equity, and Inclusion extends beyond the workplace and encourage all to continue personal development alongside the organization.We require organizational staff and participants to encourage a culture of belonging and consider the entire experience and the ecosystem that supports.We will not tolerate explicit and implicit forms of racism, sexism, classism, xenophobia, ageism, and/or ableism.We will not accept the use of racial or gender biases and require staff to implement inclusionary practices within their duties and program design.The pay range for this role is: