Customer Delivery Technician

DescriptionCustomer Delivery TechnicianBuckman - Fernandina Beach, FLLocation: Fernandina Beach, FLLanguage: EnglishTravel: up to 75%Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.Position SummaryThe Customer Delivery Technician (CDT) at Fernandina Beach is a critical role that ensures the reliability, continuity, and performance of our on-site chemical and treatment operations-directly enabling our Sales Executive to focus on strategic growth at both of the Fernandina Beach mills, and pursue new customer acquisition In Jacksonville area. This position is foundational to our ability to deliver consistent value and maintain exceptional service standards. The CDT will perform essential daily operational tasks including influent chemistry jar testing, chlorine residual monitoring, cooling tower testing, inventory management, and hands-on pump maintenance and repair. The role also manages chemical handling protocols, supports equipment installations, and ensures the safe and efficient operation of all on-site treatment systems.Key Outcomes/ResponsibilitiesManaging the operations and performance of equipment in a manner that makes Buckman attractive and prevents attritionActions: pump maintenance, inventory, chemical testing, process sample testing, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), responding to service calls as neededCustomer Delivery Tech should support Sales Executive in the execution of savings projects to the customer to help improve their process (>10% of sales each year)Actions: lab testing to provide supporting data, installation of new equipment, process sample testingCustomer Delivery Tech should reduce service workload for Sales Executive so that annual sales targets can be reached by increasing volumes or obtaining new applicationsActions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applicationsServicing the account in a manner that keeps the customer happyActions: writing service reports, application testing and monitoring, responding to service calls, maintaining equipmentBasic QualificationsEducation Requirements: High School Diploma or equivalentJob Experience: 2 - 3 yearsCritical knowledge specific to the rolePipe fittingChemical handlingChemical pumpsCommunication trainingCompetenciesDrives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectivesEnsures Accountability - Holding self and others accountable to meet commitmentsCollaborates - Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesDevelops Talent - Developing people to meet both their career goals and the organization's goalsWe appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.#LI-TF1