Quality Manager

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. Why Protolabs? We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.Join the team as aQuality Manager!This is an onsite role in Rosemount, MN.The Quality Manager plays a critical role in driving customer satisfaction by building, leading, and continuously improving our Quality systems and processes. This role champions a strong culture of quality across the organization and partners with cross‑functional teams to ensure our products and operations consistently meet the highest standards of excellence.What You'll DoSet and maintain Protolabs quality standards and give direction to the Quality Control team.Ensure manufactured parts meet company acceptance criteria and customer specifications.Monitor process performance and use data to drive continuous improvement and reduce rework/nonconformance.Lead root cause analysis, recommend corrective actions, and coach problem‑solving teams.Facilitate kaizen events and lead process improvement projects.Work hands‑on in manufacturing to refine processes and improve product quality.Train staff in Lean and quality tools (VSM, DMAIC, DFSS, Kanban, flow creation, 5S).Establish and maintain quality assurance procedures and certifications (ISO 13485, ISO‑9001 & AS9100).Develop and monitor QMS KPIs (e.g., corrective action closure and effectiveness).Coordinate cross‑functionally (Sales, CS, Purchasing, Engineering, Manufacturing) to resolve customer complaints.Support internal and external customers in visits, tours, audits and training. Hire, develop, and mentor quality personnel.Perform other duties as assigned.What It TakesBachelor’s degree, or equivalent in a relevant discipline such as Industrial, Manufacturing, or Mechanical Engineering, Science, Statistics, Business or Quality Management, from an accredited college or university.Strong experience working in manufacturing in a quality roleMultiple years experience leading cross-functional teamsProficiency with ISO 13485, ISO 9001 and AS9100Deep and broad understanding of Quality systems and practices and continuous improvement concepts in a manufacturing environmentAble to analyze quality and manufacturing data and solve problems using statistical techniques such as SPC or DOEProficiency with problem solving techniques and lean manufacturingAbility to work in a fast-paced, team-oriented work environmentAbility to work across various functions and with various levels of the organization to drive changeLeader who is approachable and willing to accept good ideas from anywhere and anyoneGood written and oral communication skills: able to communicate complex information to all levels of the organization, and able to prepare data to be presentedWhat Makes You Stand OutCQM certificationStrong CMM experienceExperience in a Quality leadership role promoting quality and continuous improvementProficiency with other quality systems standards, such as ISO/TS16949Excellent verbal communication, presentation, training and leadership skillsExperience interfacing with customers and suppliersProficiency in PPAP, FMEA, Cpk, Gauge R&RPrevious quality management system audit experienceProficiency in GD&TWhat's In It For YouWe offer a competitive salary and annual bonus opportunityIn addition, we offer amazing benefits including but not limited to:Health Insurance: Traditional OR High Deductible planFlexible Spending AccountsHealth Savings Account (including employer contributions)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid caregiver leaveYou will receive PTO + Holiday Pay + Wellness Hours + Volunteer Hours401k with company match and immediate vestEmployee Stock Purchase Program at a 15% discounted rateMatching grants through Protolabs foundationAnd More!$114,200 - $152,200 a yearProtolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role. Proto Labs, Inc. is an Equal Opportunity Employer Physical DemandsWhile performing the essential duties of this job, the employee is occasionally required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is regularly required to stand, walk, stoop or kneel and must be able to lift and/or move up to 70 pounds.Work EnvironmentIndoors (A/C); nonsmoking; the majority of this job function is performed in a manufacturing area exposed to machinery and noise; with eye protection and safety shoes required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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