Technical Support & Dispatch - FT

Job Opportunity: Service DispatcherJoin a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real-world print management strategies to reduce costs, secure documents, and minimize environmental impact. We're looking for driven individuals ready to contribute their best.Details:Schedule: Monday-Friday, 8 AM-5 PMPay: $17-18/hrFull benefits upon permanent hireGreat opportunity to start a career in office workRole Summary: As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating service technicians, resolving customer inquiries, and maintaining accurate records. You'll prioritize calls, handle escalations, and provide excellent customer support.Key Responsibilities:Dispatch service technicians promptly, minimizing response times and ensuring efficiency.Document dispatch activities accurately using automated systems.Resolve customer service issues and escalate complex inquiries when needed.Maintain and update customer records; assist with billing and account inquiries.Expedite parts orders, process supply requests, and support contract administration.Handle customer calls with professionalism and provide timely resolutions.Perform additional responsibilities as assigned.Qualifications:Experience: 3+ years in dispatch or customer service troubleshooting roles.Education: High School Diploma or equivalent.Skills:Proficient in Microsoft Suite (Excel, Word).Excellent communication and customer service skills.Ability to work in a fast-paced, dynamic environment.Self-motivated and detail-oriented.Take the first step toward building your career in a supportive and dynamic work environment. Apply today!